User impact: Users may have been missing a certain filter option and user details in Microsoft Planner.

More info: Users couldn’t use the “Filter by keyword” option when they attempted to access Microsoft Planner from Microsoft Teams. Additionally, users’ profile pictures and initials were not always shown on Basic Microsoft Planner tasks or when assigning tasks to users.

The user detail impact may have affected users leveraging any Microsoft Planner access method, including Planner on the web or Microsoft Planner within Microsoft Teams.

Final status: We’ve confirmed via internal validations and an extended period of monitoring that the service rollback has completed and has successfully resolved the issue.

Scope of impact: Users serviced by the affected portions of infrastructure who utilized Microsoft Planner for the involved scenarios may have been impacted.

Start time: Thursday, February 20, 2025, at 8:22 PM UTC

End time: Friday, February 28, 2025, at 8:37 PM UTC

Root cause: Some configuration changes contained within a recent regularly scheduled service update intended to improve the user experience were resulting in impact.

Next steps:
– We’ll review our service update validation process to identify possible refinements in order to prevent similar instances of this issue in the future.

This is the final update for the event.