| EX537848 | Exchange Online | Users may be unable to see photo thumbnails of contacts in the Outlook desktop client |
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| Status | serviceDegradation |
|---|---|
| Classification | advisory |
| User Impact | Users may be unable to see photo thumbnails of contacts in the Outlook desktop client. |
| Last Updated | 04/07/2023 17:46:11 |
| Start Time | 04/05/2023 18:51:46 |
| End Time | |
| Latest Message | Title: Users may be unable to see photo thumbnails of contacts in the Outlook desktop client
User impact: Users may be unable to see photo thumbnails of contacts in the Outlook desktop client. More info: Photo thumbnails may still show for users who have previously been searched. Current status: We’ve confirmed through monitoring service telemetry that our efforts to disable the previously mentioned change are progressing. Though we’re currently unable to precisely pinpoint when the disablement will propagate fully throughout all affected environments and remediate impact, we’re aiming to have an estimated time to resolution by our next scheduled update. Scope of impact: This issue may impact any user attempting to view user thumbnail photos in the OAB in the Outlook desktop client. Start time: Monday, February 20, 2023, at 10:39 PM UTC Root cause: An issue within a recent change intended to optimize our servers’ handling of requests to fetch photo thumbnails for Outlook address book contacts is resulting in impact. Next update by: Monday, April 10, 2023, at 6:30 PM UTC |