SHD / MC Checker

[serviceDegradation] EX1056704 | Exchange Online | Admins may be unable to utilize the Exchange admin center and are returned a 503 error



EX1056704 | Exchange Online | Admins may be unable to utilize the Exchange admin center and are returned a 503 error

Status serviceDegradation
Classification advisory
User Impact Admins may be unable to utilize the Exchange admin center and are returned a 503 error.
Last Updated 04/23/2025 23:56:20
Start Time 04/02/2025 04:29:00
End Time
Latest Message Title: Admins may be unable to utilize the Exchange admin center and are returned a 503 error

User impact: Admins may be unable to utilize the Exchange admin center and are returned a 503 error.

More info: Within the provided HTTP Archive (HAR) trace, the error message states “Parsing of Response Content Failed in Api OperationsParsing of Response Content Failed in Api Operations”
When attempting to complete operations in the Exchange admin center, users are returned a 503 “Service Unavailable” error.

Current status: We’ve completed the previously mentioned configuration change to a subset of Exchange Online directory infrastructure to assist us in evaluating the impact to the admin API, and we’re investigating the data collected from this change to isolate the root cause of the issue and identify a new path to remediation.

Scope of impact: Any admin attempting to manage mailboxes in the Exchange admin center may be affected.

Next update by: Thursday, April 24, 2025, at 4:00 AM UTC