| MC1061533 | Dynamics 365 Contact Center C Edit business rules for omnichannel AI agents |
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| Classification | stayInformed |
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| Last Updated | 04/24/2025 16:54:10 |
| Start Time | 04/24/2025 16:53:11 |
| End Time | 05/24/2025 16:53:11 |
| Message Content | We are announcing the Edit business rules for omnichannel AI agents feature for Dynamics 365 Contact Center. This feature enables users to design voice AI agent configurations to manage behaviors that can be dynamically altered in near real time without needing to update or republish the agent. This feature will reach general availability on April 30, 2025.
How does this affect me? This feature is particularly beneficial for enterprises looking to make rapid adjustments in response to environmental factors such as natural disasters or power outages, as well as financial shifts like market fluctuations or policy amendments. It empowers administrators to act decisively in various scenarios, ensuring business continuity and customer satisfaction. What do I need to do to prepare? Once generally available, customers can set up their Power Apps integration with Copilot Studio in a few simple steps:
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| Machine Translation | Dynamics 365 Contact Center の オムニチャネル AI エ`ジェントのビジネス ル`ルの C能をk表します。このC能により、ユ`ザ`は音声AIエ`ジェントの成をOして、エ`ジェントを更新または再公_することなく、ほぼリアルタイムで拥膜涓扦幼鳏蚬芾恧扦蓼埂¥长C能は、2025 年 4 月 30 日に一般提供_始されます。
これにはどのような影がありますか? 浃工毪摔虾韦颏工氡匾辘蓼工? 一般公_されると、お客はいくつかのgな手で Power Apps と Copilot Studio のy合をO定できます。
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