| MC1065728 | Dynamics 365 Contact Center – Recognize one of multiple entities in a single utterance |
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| Classification | stayInformed |
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| Last Updated | 04/30/2025 20:48:42 |
| Start Time | 04/30/2025 20:48:04 |
| End Time | 05/30/2025 20:48:04 |
| Message Content | We are announcing the Recognize one of multiple entities in a single utterance feature for Dynamics 365 Contact Center. This feature allows agent designers within Microsoft Copilot Studio to attach more than one entity for recognition onto a question node, providing additional flexibility for customer self-service. This feature will reach general availability on May 30, 2025.
How does this affect me? On the Microsoft Copilot Studio authoring canvas, first define and create the entities you wish to capture. Next, create a question node and craft the prompt to the user. Then on the question node:
What do I need to do to prepare? This message is for awareness and no action is required. |