| MC1070318 | Dynamics 365 Contact Center – Upload phone numbers in bulk for direct routing |
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| Classification | stayInformed |
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| Last Updated | 05/09/2025 04:55:41 |
| Start Time | 05/09/2025 04:55:08 |
| End Time | 06/09/2025 04:55:08 |
| Message Content | We are announcing the ability to upload your existing phone numbers in bulk for direct routing in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2025.
How does this affect me? When integrating existing telephony infrastructure with Dynamics 365 Contact Center through Azure Communication Services direct routing, customers can bulk import their existing phone numbers. A template is generated in the Contact Center admin center, under the advance settings in the Phone number tab, based on the data entered by administrators such as carrier, country, and number type. They can then input their numbers in the template and upload them in bulk. Once the upload is complete, administrators can view the status of their updated file. After the file is successfully processed, the numbers are ready to use and listed on the Phone Number page. What do I need to do to prepare? This message is for awareness and no action is required. |
| Machine Translation | Dynamics 365 Contact Center のダイレクト ルーティングのために、既存の電話番号を一括でアップロードする機能を発表します。この機能は、2025 年 5 月 30 日に一般提供開始されます。
これにはどのような影響がありますか? アップロードが完了すると、管理者は更新されたファイルのステータスを表示できます。ファイルが正常に処理されると、番号を使用する準備が整い、[ 電話番号 ] ページに表示されます。 準備するには何をする必要がありますか? |