| EX544330 | Exchange Online | Some users are intermittently redirected to the Outlook login page when using the Report Server Web Service API |
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| Status | serviceDegradation |
|---|---|
| Classification | advisory |
| User Impact | Users are getting intermittently redirected to the Outlook login page when using the Reporting Web Service API. |
| Last Updated | 04/26/2023 18:14:50 |
| Start Time | 04/20/2023 19:25:30 |
| End Time | |
| Latest Message | Title: Some users are intermittently redirected to the Outlook login page when using the Report Server Web Service API
User impact: Users are getting intermittently redirected to the Outlook login page when using the Reporting Web Service API. More info: Affected users report that they’re using the Reporting Web Service API to pull message trace data and reports. We suspect that subsequent retries at leveraging the Report Server Web Service API are successful, and therefore we recommend that users try again if they’re redirected to the Outlook login page. Current status: We’ve validated and deployed the expedited version of the fix to all affected environments for remediation. We’re waiting for verification from affected users to confirm that this action has successfully resolved the issue in full. Scope of impact: Some users trying to use the Reporting Web Service API are intermittently redirected to the Outlook login page. Start time: Tuesday, April 4, 2023, at 9:30 AM UTC Root cause: A recent Experimentation and Configuration Service (ECS) change is resulting in a code conflict that’s causing an exception to occur when sending requests to the Report Server Web Service API. Next update by: Thursday, April 27, 2023, at 6:30 PM UTC |