| MC1163117 | Dynamics 365 Contact Center C Understand outcomes of proactive engagements |
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| Classification | stayInformed |
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| Last Updated | 10/01/2025 04:03:39 |
| Start Time | 10/01/2025 03:44:04 |
| End Time | 11/30/2025 03:44:00 |
| Message Content | We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me? Predefined actions for scenarios where the calling party is unreachable or busy during proactive engagement campaigns can be set up to ensure more effective customer outreach, improve the chances of successful contact, and maximize campaign value. What action do I need to take? This message is for awareness, and no action is required. If you would like more information on this feature, please visit Understand outcomes of proactive engagements. |
| Machine Translation | Dynamics 365 Contact Center のプロアクティブ エンゲ`ジメントのY果を理解するC能が利用可能になったことをk表します。このC能は、2025 年 10 月 31 日に一般提供されます。
これは私にどのような影を与えますか? どのようなアクションをg行する必要がありますか? このC能のについては、「 プロアクティブなエンゲ`ジメントのY果を理解する」を参照してください。 |