SHD / MC Checker

[serviceDegradation] IT549491 | Microsoft Intune | Admins might experience issues using policies and enrollment in Intune with the latest version of iOS/iPadOS and macOS



IT549491 | Microsoft Intune | Admins might experience issues using policies and enrollment in Intune with the latest version of iOS/iPadOS and macOS

Status serviceDegradation
Classification advisory
User Impact Admins might experience issues using policies and enrollment in Intune with the latest version of iOS/iPadOS and macOS.
Last Updated 05/02/2023 22:41:53
Start Time 05/02/2023 22:37:58
End Time
Latest Message Title: Admins might experience issues using policies and enrollment in Intune with the latest version of iOS/iPadOS and macOS

User impact: Admins might experience issues using policies and enrollment in Intune with the latest version of iOS/iPadOS and macOS.

More info: Impact in specific scenarios are limited to Apple devices that take the Rapid Security Responses update iOS: 16.4.1 (a) and macOS: 13.3.1 (a) with an alpha “(a)” character in the OS. Examples of impact may include:

– Admins can’t create new compliance policies to check for the new iOS update which has an “(a)” added to the version string. Existing policy checks are unaffected.

– Admins can’t create a policy to block conditional launches based on OS version with the character “(a)” for Mobile Application Management (MAM), is unable to check for the new version and can’t validate whether an application can launch or not.

– Enrollment restriction policies may not work as intended with non-numerical character versions for Apple products.

– Reports with build-specific values will report OS without the “(a)”.

For more details on the Rapid Security Response update mentioned above, please read the following article: support.apple.com/en-ca/guide/deployment/dep93ff7ea78/web

Current status: We’ve received reports of an issue where some admins may experience issues with various Microsoft Intune services, detailed in the More info section above and affecting features and data surrounding Apple devices. We’ve confirmed that Apple recently introduced a change to how their versions are specified, causing a need to change how our originally supported processes work in relation to iOS/iPadOS, and macOS. We’re developing these changes to remediate impact.

Scope of impact: This issue affects any admin attempting to perform the actions outlined in the More info section of this update.

Next update by: Wednesday, May 3, 2023, at 12:00 AM UTC