| MC1215836 | Dynamics 365 Contact Center- Set least active assignment as default in messaging queues |
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| Classification | stayInformed |
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| Last Updated | 01/08/2026 19:28:42 |
| Start Time | 01/08/2026 19:27:00 |
| End Time | 02/08/2026 19:27:00 |
| Message Content | We are announcing the ability to set the least active assignment as the default in messaging queues in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026.
How does this affect me? This feature assigns conversations by default to the least active customer service representatives across messaging and voice channels. What action do I need to take? This message is for awareness, and no action is required. |
| Machine Translation | Dynamics 365 Contact Centerのメッセージングキューで、最もアクティブでない割り当てをデフォルト設定できる機能を発表します。この機能は2026年2月6日に一般公開されます。
これが私にどう影響するのでしょうか? どんな対応を取ればいいのでしょうか? |