| MC1253514 | Dynamics 365 Customer Service – Control evaluation volume with sampling |
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| Classification | stayInformed |
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| Last Updated | 03/16/2026 18:38:30 |
| Start Time | 03/16/2026 18:17:17 |
| End Time | 04/16/2026 18:17:17 |
| Message Content | We are announcing the ability to control evaluation volume with sampling in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026.
How does this affect me? This feature enables you to manage evaluation volume by configuring sampling. The Quality Evaluation Agent evaluation can plan support sampling where users define conditions to identify relevant interactions, then apply sampling rules to limit how many of those interactions are evaluated on each run. Sampling options include:
What action do I need to take? This message is for awareness, and no action is required. |
| Machine Translation | Dynamics 365カスタマーサービスでサンプリングによる評価量の制御機能を発表します。この機能は2026年4月17日に一般公開されます。
これが私にどう影響するのでしょうか? サンプリングの選択肢には以下があります:
どんな対応を取ればいいのでしょうか? |