| MC1265787 | Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent |
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| Classification | stayInformed |
|---|---|
| Last Updated | 03/30/2026 17:57:55 |
| Start Time | 03/30/2026 17:50:12 |
| End Time | 05/04/2026 17:50:00 |
| Message Content | We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conversation list view, that also enables automated review of historical closed conversations in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.
How does this affect me? You will be able to quickly select and evaluate several closed conversations at once without navigating away from the conversation list. Automated daily evaluation plans will also run in the background to process historical conversations, streamlining quality management workflows. What action do I need to take? This message is for awareness, and no action is required. |
| Machine Translation | スーパーバイザーや品質マネージャーが、会話リストビューから複数のクローズドチャットをオンデマンドで直接評価できる機能を発表します。これにより、Dynamics 365 Contact Centerの過去のクローズドチャットの自動レビューも可能になります。この機能は2026年4月30日に一般公開されます。
これが私にどう影響するのでしょうか? どんな対応を取ればいいのでしょうか? |