| CW1268725 | Microsoft 365 Copilot Chat | Users’ queries may fail with an error message in Microsoft 365 Copilot Chat |
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| Status | serviceDegradation |
|---|---|
| Classification | advisory |
| User Impact | Users’ queries may fail with an error in Copilot Chat. |
| Last Updated | 04/02/2026 19:05:57 |
| Start Time | 04/02/2026 12:00:00 |
| End Time | |
| Latest Message | Title: Users’ queries may fail with an error message in Microsoft 365 Copilot Chat
User impact: Users’ queries may fail with an error in Copilot Chat. More info: Users may see the following error message: “Sorry, something went wrong. Service unavailable. Please try again.” Current status: We’ve confirmed that a configuration service utilized in the flow of completing this operation has fallen below optimal operating thresholds, resulting in impact. We’re applying manual mitigations to adjust capacity and traffic to restore this operation. Scope of impact: Any user attempting to run queries in Copilot Chat may experience failures in completing the action. Start time: Thursday, April 2, 2026, at 12:00 PM UTC Root cause: A configuration service utilized in the flow of completing this operation has fallen below optimal operating thresholds, resulting in impact. Next update by: Thursday, April 2, 2026, at 9:00 PM UTC |