Updated June 30, 2023: We have updated the rollout timeline below. Thank you for your patience.

The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.

Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.

Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed. Two-way lobby chat is currently supported only for meetings joined from a mobile browser. Desktop browser is currently not supported.

This message is associated with Microsoft 365 Roadmap ID 122395

[When this will happen:] 

Standard Release: We will begin rolling in October (previously July) and complete by December (previously September).

[How this will affect your organization:] 

With Teams premium license, users can use queue view to manage their appointments and communicate with customers prior to the meeting. 

[What you need to do to prepare:] 

• Add virtual appointments app to Teams left rail so users can access the app with ease.

• Communicate to users how to utilize queue view to efficiently manage their scheduled and On-demand appointments from a single location. Learn more about Queue view in Virtual appointments app

• Learn more about Teams Premium