User impact: Users may be unable to leverage one or more secondary functions within Outlook on the web.

More info: Users encountering this issue may experience impact to one or more of the following features within Outlook on the web:

– Search results and suggestions for Email, Calendar and Contacts
– Content Labeling Policy functionality
– SafeLinks settings
– Outlook add-in settings
– Favorite folder add/remove
– Subscribing to new published calendars
– Suggested email replies and attachments
– Roaming signature management
– Email translation
– Weather feature visibility and management within Outlook calendar
– Viewing and editing To Do items, OneNote items, and activity notifications in the Outlook side pane
– Managing connected accounts
– Viewing meeting insights, related content, and meeting transcripts in calendar events
– Managing Outlook groups
– Viewing “Getting Started” tooltips and “What’s New” feature suggestions
– Viewing and editing Loop components.

As a workaround for the signature issue, signatures can be added to email drafts manually, or be applied through the Outlook desktop client.

We believe impact is specific to tenants configured with both split traffic between Evolved Security Token Service (ESTS) and Outlook on the web or IP enforcement conditional access policies.

Current status: The deployment of the mitigating change to optimize the normalization process for incoming URLs is progressing as expected, and our initial monitoring suggests that service health is recovering for some users as the change takes effect in their environment. We’ll provide a timeline to full deployment and remediation as it becomes available.

Scope of impact: Some users may be unable to leverage one or more secondary functions listed in the More info section within Outlook on the web.

Start time: Monday, June 26, 2023, at 7:00 AM UTC

Root cause: A recent deployment, intended to resolve an unrelated issue by modifying the authentication pathway leveraged by the affected functionality, introduced an authentication issue that resulted in impact.

Next update by: Tuesday, August 1, 2023, at 7:30 PM UTC