User impact: Admins may be unable to see iOS hardware information in ‘Devices’ section of the Microsoft Intune admin center.

Current status: We’ve identified a recent service update to a portion of the Microsoft Intune service infrastructure that implemented a new schema to establish if devices are Intune-managed. Our device consistency checkers that output hardware insights within the admin center are still referencing the old schema, which is causing a conflict and resulting in the experienced impact. We’ve developed a fix to resolve the conflict and are in the process of internal validations before we deploy this fix to all affected environments. We’ll provide an update on the fix by our next scheduled update.

Please note that the ‘Title’ and “User impact’ of this communication has been updated to better reflect the nature of impact.

Scope of impact: Any admin who attempts to view hardware details for iOS devices from the Microsoft Intune admin center may be impacted.

Start time: Wednesday, December 20, 2023, at 7:25 AM UTC

Root cause: A recent service update to a portion of the Microsoft Intune service infrastructure implemented a new schema to establish if devices are Intune-managed. Our device consistency checkers that output hardware insights within the admin center are still referencing the old schema, which is causing a conflict and resulting in impact.

Next update by: Friday, December 22, 2023, at 5:30 AM UTC