The recent CrowdStrike incident underscores the need for mission-critical resiliency within every organization. When a major incident arises, we focus on remediation, learning, and change, all while communicating transparently to our ecosystem. On Saturday, David Weston described our “first responder” approach. Since the start, we engaged over 5,000 support engineers working 24×7 to help bring critical services back online. We are providing ongoing updates via the Windows release health dashboard, where we detail remediation steps, including a signed Microsoft Recovery Tool.  

Over the last few days, we’ve talked with numerous organizations around the world. We observed that those who were able to remediate and recover the most quickly followed a similar set of practices. We encourage you to explore these best practices and see how can support resiliency in your organization.