SHD / MC Checker

[investigating] MO535599 | Microsoft 365 suite | Users are unable to use the Modern Translator feature in some Microsoft 365 services and receive an error



MO535599 | Microsoft 365 suite | Users are unable to use the Modern Translator feature in some Microsoft 365 services and receive an error

Status investigating
Classification advisory
User Impact Users were unable to use the Modern Translator feature in some Microsoft 365 services and received an error.
Last Updated 03/31/2023 20:26:37
Start Time 03/31/2023 19:54:43
End Time
Latest Message Title: Users are unable to use the Modern Translator feature in some Microsoft 365 services and receive an error

User impact: Users were unable to use the Modern Translator feature in some Microsoft 365 services and received an error.

More info: Some apps that use this feature include, but weren’t limited to: 

– Microsoft Word
– Microsoft PowerPoint
– Outlook desktop and mobile app.

Users may have seen one of the following error messages while trying to use the Modern Translator feature:

“Sorry, we can’t load this feature. Please make sure you have network and/or Internet Connectivity. Click ‘Retry’ once you’re back online.”

“Feature Error. We couldn’t connect to the catalog server for this feature.”

Current status: We’ve investigated a problem in which users were unable to use the Modern Translator feature in some Microsoft 365 services and received an error, and confirmed that service is now restored. We’ll provide additional information in a closure summary within the “History” section of the “Service health” dashboard shortly.