SHD / MC Checker

[serviceRestored] MO531827 | Microsoft 365 suite | Some users may be unable to search in the Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing



MO531827 | Microsoft 365 suite | Some users may be unable to search in the Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing

Status serviceRestored
Classification incident
User Impact Users may have been unable to search in Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing.
Last Updated 03/23/2023 21:02:54
Start Time 03/23/2023 05:01:36
End Time 03/23/2023 07:55:00
Latest Message Title: Some users may be unable to search in the Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing

User impact: Users may have been unable to search in Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing.

Final status: We’ve confirmed that the rate of errors being observed via service telemetry has reached zero as a result of reverting the offending service update, and we’ve determined that this issue is resolved.

Scope of impact: Some users may have been impacted when attempting to search within the Office portal, Outlook clients, SharePoint Online sites, and Microsoft Search in Bing.

Start time: Thursday, March 23, 2023, at 12:00 AM UTC

End time: Thursday, March 23, 2023, at 7:55 PM UTC

Preliminary root cause: A recent feature update contained a code regression, resulting in the impact.

Next steps: 
– We’re reviewing our validation and update procedures to detect and prevent issues like this prior to deployment in the future.

We’ll publish a post-incident report within five business days.