SHD / MC Checker

[serviceDegradation] OD535595 | OneDrive for Business | Some users can’t sync local content through the OneDrive for Business desktop sync client



OD535595 | OneDrive for Business | Some users can’t sync local content through the OneDrive for Business desktop sync client

Status serviceDegradation
Classification advisory
User Impact Users can’t sync local content through the OneDrive for Business desktop sync client.
Last Updated 04/03/2023 18:21:23
Start Time 03/31/2023 20:13:41
End Time
Latest Message Title: Some users can’t sync local content through the OneDrive for Business desktop sync client

User impact: Users can’t sync local content through the OneDrive for Business desktop sync client.

More info: Users can still access their OneDrive account using the web application but may be unable to sync changes to-or-from their local OneDrive desktop client.

Current status: Initial review indicates that disabling the client-side configuration change we identified has not had a positive affect on the end-user impact. As such, we’re reviewing diagnostic data recently corrected from affected users alongside service telemetry to identify the source of this issue and our next mitigation steps.

Scope of impact: Some users are unable to sync local content through the OneDrive for Business desktop sync client.

Next update by: Tuesday, April 4, 2023, at 12:00 AM UTC