| EX543659 | Exchange Online | Users may be unable to see photo thumbnails of contacts in the Outlook desktop client |
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| Status | serviceDegradation |
|---|---|
| Classification | advisory |
| User Impact | Users may be unable to see photo thumbnails of contacts in the Outlook desktop client. |
| Last Updated | 04/24/2023 17:50:04 |
| Start Time | 02/20/2023 22:39:00 |
| End Time | |
| Latest Message | Title: Users may be unable to see photo thumbnails of contacts in the Outlook desktop client
User impact: Users may be unable to see photo thumbnails of contacts in the Outlook desktop client. More info: Photo thumbnails may still show for users who were previously searched. Current status: The fix is continuing to propagate as anticipated and should now be providing relief for the majority of users. According to our deployment monitoring predictions, we expect full saturation and subsequent resolution for all users by our next scheduled update. Scope of impact: This issue may impact any user attempting to view photo thumbnails of contacts in the Outlook desktop client. Start time: Monday, February 20, 2023, at 10:39 PM UTC Root cause: A code issue within a recent change intended to optimize our servers’ handling of requests to fetch photo thumbnails for Outlook address book contacts is resulting in impact. Next update by: Tuesday, April 25, 2023, at 7:30 PM UTC |