User impact: Admins experienced delayed information in Windows Autopatch, Microsoft Managed Devices, and Windows 365 services.

More info: Some telemetry such as Autopatch device readiness, Microsoft Managed Devices device inventory and Windows 365 Cloud PC utilization data may have been delayed. 

Windows 365 new Cloud PC “Success with warning” was mitigated, and new Cloud PC’s provisioned successfully. 

All data for all services will been delivered without loss upon service restoration.

Final status: We finished rerouting traffic to alternate infrastructure and monitored the environment to validate that service was restored.

Scope of impact: This issue may have potentially affected any user viewing the affected information in Windows 365, Windows Autopatch, and Microsoft Managed Desktop.

Start time: Tuesday, May 9, 2023, at 11:30 PM UTC

End time: Wednesday, May 10, 2023, at 5:52 AM UTC

Root cause: A portion of infrastructure that supports telemetry information for Windows Autopatch, Microsoft Managed Devices, and Windows 365 services was performing below the expected service threshold.

Next steps:
– We’re continuing our analysis of the impacted infrastructure to better understand what triggered the initial impact and prevent the issue from reoccurring in the future.

This is the final update for the event.