| IT555162 | Microsoft Intune | Users may be experiencing failures when attempting to use Mobile Device Management enrollment features |
|---|
| Status | serviceDegradation |
|---|---|
| Classification | incident |
| User Impact | Users may be experiencing failures when attempting to use Mobile Device Management enrollment features. |
| Last Updated | 05/15/2023 07:21:53 |
| Start Time | 05/15/2023 01:27:40 |
| End Time | |
| Latest Message | Title: Users may be experiencing failures when attempting to use Mobile Device Management enrollment features
User impact: Users may be experiencing failures when attempting to use Mobile Device Management enrollment features. More info: As a workaround and if viable, affected users may be able to reset Corp iOS devices stuck in Setup Assistant using the below options: Option 1: Erase a device in Apple Configurator: support.apple.com/en-gb/guide/apple-configurator-mac/cad8cb745a89/mac Option 2: Restore iPhone, iPad or iPod to factory settings. Current status: We’ve identified that rebalancing the affected infrastructure hasn’t provided the required relief to mitigate impact. We’re continuing our efforts of identifying the best next steps towards a successful remediation plan. Scope of impact: Any users serviced by the affected infrastructure who are attempting to utilize the Mobile Device Management feature may be impacted. Root cause: An authentication component within the affected infrastructure was resulting in impact. Next update by: Monday, May 15, 2023, at 9:30 AM UTC |