| TM556246 | Microsoft Teams | Users incoming Microsoft Teams Public Switched Telephone Network (PSTN) calls to call queue and auto attendant may fail |
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| Status | serviceRestored |
|---|---|
| Classification | incident |
| User Impact | Users incoming Microsoft Teams PSTN calls to call queue and auto attendant may fail. |
| Last Updated | 05/17/2023 05:52:56 |
| Start Time | 05/17/2023 00:30:00 |
| End Time | 05/17/2023 05:18:00 |
| Latest Message | Title: Users’ incoming Microsoft Teams Public Switched Telephone Network (PSTN) calls to call queue and auto attendant may fail
User impact: Users’ incoming Microsoft Teams PSTN calls to call queue and auto attendant may have failed. Final status: We discovered that a configuration change that was made to resolve another issue resulted in impact. We reverted this change and have confirmed via monitoring that impact is now remediated. Scope of impact: Any users’ incoming Microsoft Teams PSTN calls to Call Queue and Auto Attendant may have been impacted. Start time: Wednesday, May 17, 2023, at 12:30 AM UTC End time: Wednesday, May 17, 2023, at 5:18 AM UTC Root cause: A configuration change that was made to resolve another issue resulted in impact. Next steps: This is the final update for the event. |