User impact: Admins may have been unable to load data in the Microsoft 365 apps Health page of the Microsoft 365 apps admin center.

Final status: We’ve determined that impact has been remediated following our configuration change to update the routing to the correct endpoint, and we’ve received confirmation from affected admins that impact is no longer occurring.

Scope of impact: This issue may have affected any admin in Europe who attempted to view data in the Microsoft 365 apps Health page of the Microsoft 365 apps admin center.

Start time: Wednesday, May 3, 2023, at 5:00 PM UTC

End time: Wednesday, May 10, 2023, at 4:00 PM UTC

Root cause: Recently deployed service changes, intended to perform database management for the Microsoft 365 apps service, resulted in data not properly loading into the Microsoft 365 apps Health page of the Microsoft 365 apps admin center due to a misconfiguration that caused data to be routed to the incorrect endpoint. 

Next steps:
– We’re reviewing our service change procedures so we can better identify and proactively avoid similar misconfiguration issues in the future.

This is the final update for the event.