SHD / MC Checker

[serviceRestored] DZ1162930 | Microsoft Defender XDR | Users may be unable to create new custom anti-spam policies in Microsoft Defender for Office 365



DZ1162930 | Microsoft Defender XDR | Users may be unable to create new custom anti-spam policies in Microsoft Defender for Office 365

Status serviceRestored
Classification advisory
User Impact Users may have been unable to create new custom anti-spam policies in Microsoft Defender for Office 365.
Last Updated 10/01/2025 05:15:58
Start Time 09/29/2025 00:00:00
End Time 10/01/2025 04:45:00
Latest Message Title: Users may be unable to create new custom anti-spam policies in Microsoft Defender for Office 365

User impact: Users may have been unable to create new custom anti-spam policies in Microsoft Defender for Office 365.

More info: Affected users may have received an error that stated “An error occurred when creating the policy. Please review your settings and try again.”

Final status: We’ve completed the deployment of our fix and validated through service telemetry that the issue is resolved.

Scope of impact: Users attempting to create new custom anti-spam policies in Microsoft Defender for Office 365 may have been impacted.

Start time: Monday, September 29, 2025, at 12:00 AM UTC

End time: Wednesday, October 1, 2025, at 4:45 AM UTC

Root cause: A recently-deployed service update contained a code issue resulting in impact.

Next steps:
– We’re reviewing our update testing and validation methods to better identify code issues such as this prior to deployment to prevent similar impact in the future.

This is the final update for the event.