User impact: Users may have encountered intermittent failures when loading the Viva Engage feed.

More info: Affected users saw the following message:

“The page isn’t loading right now, please try again in a few minutes.”

While we were working to remediate impact, retries may have been successful.

Final status: We’ve completed the application of the long-term fix and confirmed this issue is no longer occurring using service telemetry and with affected users.

Scope of impact: Any user accessing their Viva Engage feed in the United States region may have been intermittently affected.

Start time: Monday, November 3, 2025, at 11:00 AM UTC

End time: Monday, November 3, 2025, at 5:05 PM UTC

Root cause: An outdated configuration was incorrectly applied during a normal optimization task, resulting in impact.

Next steps:
– We’re reviewing our configuration update procedures to better understand the underlying cause of impact and prevent similar impact in the future.

This is the final update for the event.