| MC1226042 | Dynamics 365 Customer Service – Generate long-term forecasts up to three years |
|---|
| Classification | stayInformed |
|---|---|
| Last Updated | 02/02/2026 16:08:44 |
| Start Time | 02/02/2026 16:08:05 |
| End Time | 03/02/2026 16:08:05 |
| Message Content | We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
How does this affect me? Supervisors will be able to create forecast scenarios with durations up to 1095 days (three years), extending the previous 6-month limitation. This enhancement supports more accurate long-term workforce planning, budgeting, and strategic decision-making with daily granularity predictions. It enables improved visibility into demand for annual and multi-year planning. What action do I need to take? To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center. |
| Machine Translation | Dynamics 365カスタマーサービスで最大3年間の長期予測を生成できる機能を発表します。この機能は2026年2月27日に一般公開されます。
これが私にどう影響するのでしょうか? どんな対応を取ればいいのでしょうか? |