| MC1226053 | Dynamics 365 Customer Service – Generate short‑term forecast duration up to one year |
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| Classification | stayInformed |
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| Last Updated | 02/02/2026 16:46:28 |
| Start Time | 02/02/2026 16:44:09 |
| End Time | 03/02/2026 16:44:09 |
| Message Content | We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.
How does this affect me? This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand. What action do I need to take? To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center. |
| Machine Translation | Dynamics 365カスタマーサービスで最大365日(1年)までの短期予測シナリオを生成する機能を発表します。この機能は2026年2月27日に一般公開されます。
これが私にどう影響するのでしょうか? どんな対応を取ればいいのでしょうか? |