| EX1255397 | Exchange Online | Some users may be unable to access the My Templates add-in in Outlook |
|---|
| Status | serviceDegradation |
|---|---|
| Classification | advisory |
| User Impact | Users may be unable to access the My Templates add-in in Outlook. |
| Last Updated | 03/24/2026 00:27:55 |
| Start Time | 03/18/2026 21:53:53 |
| End Time | |
| Latest Message | Title: Some users may be unable to access the My Templates add-in in Outlook
User impact: Users may be unable to access the My Templates add-in in Outlook. More info: This issue impacts both the Outlook desktop client and Outlook on the web. Some affected users find that the “My Templates” icon is missing from the Outlook ribbon and others may be unable to find templates in the AppData Microsoft Templates location, even though templates are known to exist and may still be being used by other (non-impacted) users. Current status: We’re furthering our investigation of our internal system logs and service data in conjunction with logs provided by affected users to isolate the source of impact to determine our next troubleshooting steps. Scope of impact: Some users attempting to access or use the My Templates add-in within Outlook may be impacted. This information may be updated as our investigation continues. Next update by: Thursday, March 26, 2026, at 1:00 AM UTC |