SHD / MC Checker

[serviceDegradation] IT1272653 | Microsoft Intune | Users may be unable to install user targeted apps that have been made available in the Intune Company Portal



IT1272653 | Microsoft Intune | Users may be unable to install user targeted apps that have been made available in the Intune Company Portal

Status serviceDegradation
Classification advisory
User Impact Users may be unable to install user targeted apps that have been made available in the Intune Company Portal.
Last Updated 04/08/2026 19:24:16
Start Time 04/02/2026 03:30:00
End Time
Latest Message Title: Users may be unable to install user targeted apps that have been made available in the Intune Company Portal

User impact: Users may be unable to install user targeted apps that have been made available in the Intune Company Portal.

More info: Users may see the app download stuck as “Download Pending.” While we work on our long-term fix, impacted users should update their Intune clients from version 1.101.103.0 to 1.101.105.0 in order to receive this short-term fix and bypass impact.

Current status: We’re continuing to monitor our short-term fix deployment as it saturates throughout the affected infrastructure while validating its efficacy through analyzing service health telemetry. In tandem, we’re deploying our long-term fix as version 1.101.109.0 in order to fully remediate impact for this issue. We’ll provide a timeline for this long-term fix saturation and full impact remediation as one becomes available. 

Scope of impact: Impact is specific to some users attempting to install user targeted apps in the Intune Company Portal. This information may be updated as our investigation continues.

Start time: Thursday, April 2, 2026, at 3:30 AM UTC

Root cause: A recent service update introduced a regression that prevented app installations from progressing as expected which changed how a required configuration file was packaged, resulting in the file not being available and preventing app downloads from completing.

Next update by: Thursday, April 9, 2026, at 1:00 AM UTC