User impact: Users may be unable to access archived email messages in Outlook on the web.

More info: When affected users try to access archived email messages in Outlook on the web, they may see the error message “Your message cannot be displayed right now.”

Current status: We’ve confirmed the fix has completed releasing to all affected infrastructure and are monitoring the environment to validate this issue has been remediated.

Scope of impact: Impact is specific to some users attempting to access archived email messages in Outlook on the web. This section may be updated as our investigation continues.

Start time: Tuesday, March 24, 2026, at 9:37 AM UTC

Root cause: A code issue is resulting in restricted access when archiving email messages in Outlook on the web. The primary and archive mailboxes are on different machines, the request to access the mailbox is landing in the correct portion of infrastructure but is trying to find the primary instead of the archive mailbox, resulting in impact.

Next update by: Tuesday, April 14, 2026, at 5:30 PM UTC