| MC1296218 | Dynamics 365 Contact Center – Pinned contacts and queues during consult and transfer |
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| Classification | stayInformed |
|---|---|
| Last Updated | 04/30/2026 13:47:52 |
| Start Time | 04/30/2026 13:27:36 |
| End Time | 05/30/2026 13:27:36 |
| Message Content | We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026.
How does this affect me? This feature enables admins to add pinned contacts or queues to the consult and transfer experience for customer service representatives. What action do I need to take? This message is for awareness, and no action is required. |
| Machine Translation | Dynamics 365 Contact Centerでのコンサルティングおよび転送時に連絡先やキューを固定できる機能を発表します。この機能の一般公開は2026年5月30日です。
これが私にどう影響するのでしょうか? どんな対応を取ればいいのでしょうか? |