| MC1317126 | Dynamics 365 Contact Center C Enable AI-assisted time-off and swap requests |
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| Classification | stayInformed |
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| Last Updated | 05/20/2026 21:05:25 |
| Start Time | 05/20/2026 21:03:50 |
| End Time | 06/20/2026 21:03:50 |
| Message Content | We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center. This feature will reach public preview on May 30, 2026.
How does this affect me? This feature enables an AI-assisted solution that provides automation for workforce schedules and approvals, and governance across time-off requests, shift bidding, and shift swapping. Supervisor oversight is supported throughout, along with configurable approval rules, and agent-driven decisions with transparent reasoning to ensure operational continuity and fairness. Key capabilities of this feature include:
What action do I need to take? |
| Machine Translation | Dynamics 365 Contact CenterでAI支援による休暇および交Q申を有郡摔工C能をk表します。この特集は2026年5月30日に一般公_されます。
これが私にどう影するのでしょうか?
どんなを取ればいいのでしょうか? |