| Message Content |
[What and Why:]
To improve manageability and provide a consistent diagnostics experience across Outlook clients, Microsoft is extending support for the Microsoft 365 Cloud Policy Service setting “Configure Get Diagnostics feature’s visibility in the Help Ribbon in Office applications and control the feature’s mode of operation” to Outlook for iOS, Outlook for Android, and Outlook for Mac. This enhancement gives administrators centralized control over how users collect, save, and share diagnostic logs while supporting enterprise governance and support workflows.
[Rollout Schedule:]
- General Availability (Worldwide): Rollout begins mid-August 2026; expected to complete by early September 2026.
[Impact on Your Organization:]
Who is affected:
- Microsoft 365 administrators managing Cloud Policy Service settings.
- Users of Outlook for iOS, Outlook for Android, and Outlook for Mac.
- Organizations using diagnostic log collection during support engagements.
Platforms/Services:
- Outlook for iOS
- Outlook for Android
- Outlook for Mac
- Microsoft 365 Cloud Policy Service
What will happen:
- Outlook for iOS, Outlook for Android, and Outlook for Mac will begin honoring the existing Microsoft 365 Cloud Policy Service setting for Get Diagnostics.
- If an administrative policy is already configured (that is, set to an option other than “Not configured”), admins will need to review and reapply the policy in the Microsoft 365 Cloud Policy Service to ensure it applies to Outlook for iOS, Outlook for Android, and Outlook for Mac.
- The feature behavior will vary based on the configured policy:
- Not configured (default):
- Get Diagnostics remains available.
- Users can upload diagnostic logs to Microsoft while working with Support.
- Disabled:
- Get Diagnostics is unavailable.
- Users cannot collect or share logs through this feature unless another policy option is configured.
- Upload Diagnostic Logs to Microsoft:
- Get Diagnostics remains available.
- Users can upload diagnostic logs directly to Microsoft during support engagements.
- Capture diagnostic logs in a local archive, don’t upload logs to Microsoft:
- Outlook for iOS and Android displays Share Diagnostics instead of Get Diagnostics.
- Outlook for Mac displays Download Diagnostics instead of Get Diagnostics.
- Diagnostic logs are saved locally rather than uploaded to Microsoft.
- Mobile users can save logs locally or share logs through device sharing capabilities, subject to applicable Intune controls.
- No changes are made to the diagnostic collection process for Outlook clients already supporting this policy setting.
[Action Required/Recommendations:]
No action is required unless your organization wants to manage how diagnostic logs are collected, saved, or shared.
Recommended actions:
- Review your Microsoft 365 Cloud Policy Service configuration before rollout completion in September 2026.
- Verify whether existing Get Diagnostics policies should apply to Outlook for iOS, Android, and Mac users.
- Communicate any changes in diagnostic logging procedures to Help Desk and Support teams.
- Update internal support documentation if it references diagnostic collection steps for Outlook Mobile or Outlook for Mac.
[Compliance Considerations:]
| Area |
Explanation |
| Does the change alter how existing customer data is processed, stored, or accessed? |
Diagnostic logs may be uploaded to Microsoft or saved locally depending on administrator policy selection. The change expands policy-based control of existing diagnostic data handling to new endpoints. |
| Does the change add an admin control and can it be controlled through policy? |
Administrators can manage feature visibility and operational mode through Microsoft 365 Cloud Policy Service settings. |
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