{"id":10138,"date":"2025-02-26T19:01:16","date_gmt":"2025-02-26T10:01:16","guid":{"rendered":"https:\/\/m365jp.net\/?p=10138"},"modified":"2025-02-26T19:04:07","modified_gmt":"2025-02-26T10:04:07","slug":"servicedegradation-mo1017192-microsoft-365-suite-some-users-may-be-unable-to-use-features-or-access-files-which-leverage-microsoft-purview-information-protection-labels-7","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-02-26-servicedegradation-mo1017192-microsoft-365-suite-some-users-may-be-unable-to-use-features-or-access-files-which-leverage-microsoft-purview-information-protection-labels-7","title":{"rendered":"[serviceDegradation] MO1017192 | Microsoft 365 suite | Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels"},"content":{"rendered":"
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MO1017192 | Microsoft 365 suite | Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nSome users may be unable to use features or access files which leverage Information Protection labels.<\/td>\n<\/tr>\n
Last Updated<\/th>\n02\/26\/2025 09:19:58<\/td>\n<\/tr>\n
Start Time<\/th>\n02\/26\/2025 02:13:41<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels<\/p>\n

User impact: Some users may be unable to use features or access files which leverage Information Protection labels.<\/p>\n

More info: Some impacted scenarios may include:
– Opening email messages with Information Protection labels
– Accessing labeled files in SharePoint Online sites or OneDrive for Business
– Opening files or content in Microsoft 365 apps, such as Word, Excel, PowerPoint, and OneNote
– Accessing and exporting labeled artifacts in Microsoft Fabric and Power BI
– Using Microsoft Copilot (Microsoft 365) to reference or access labeled files<\/p>\n

Current status: Telemetry shows that our targeted restarts of caching components is having the desired effect. We\u2019re continuing to proactively perform restarts in the caching infrastructure to expedite service recovery. Along with our proactive efforts to mitigate impact, many the affected tokens are due to automatically expire, causing new tokens to be generated, fixing the issue for the majority of users. We expect these to take an extended period of time.<\/p>\n

Scope of impact: Some users may be unable to use features or access files which leverage Information Protection labels. The change that caused impact was deployed to ten percent of our Worldwide infrastructure. <\/p>\n

Start time: Tuesday, February 26, 2025, at 12:00 AM UTC<\/p>\n

Preliminary root cause: A recent change, to Entra ID tokens, that are issued to clients for calls to the Rights Management Service (RMS), contained a validation logic issue. After the change, tokens provided to RMS were rejected. This issue is causing a subset of users to experience issues opening files with Information Protection labels applied. <\/p>\n

Next update by: Wednesday, February 26, 2025, at 2:00 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Microsoft Purview \u60c5\u5831\u4fdd\u8b77\u30e9\u30d9\u30eb\u3092\u5229\u7528\u3059\u308b\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u305f\u308a\u3001\u30d5\u30a1\u30a4\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Information Protection \u30e9\u30d9\u30eb\u3092\u5229\u7528\u3059\u308b\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u305f\u308a\u3001\u30d5\u30a1\u30a4\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b7\u30ca\u30ea\u30aa\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002
– Information Protection \u30e9\u30d9\u30eb\u4ed8\u304d\u306e\u96fb\u5b50\u30e1\u30fc\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u958b\u304f
– SharePoint Online \u30b5\u30a4\u30c8\u307e\u305f\u306f OneDrive for Business \u306e\u30e9\u30d9\u30eb\u4ed8\u304d\u30d5\u30a1\u30a4\u30eb\u3078\u306e\u30a2\u30af\u30bb\u30b9
– Microsoft 365 \u30a2\u30d7\u30ea (Word\u3001Excel\u3001PowerPoint\u3001OneNote \u306a\u3069) \u3067\u30d5\u30a1\u30a4\u30eb\u3084\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u958b\u304f
– Microsoft Fabric \u3068 Power BI \u3067\u306e\u30e9\u30d9\u30eb\u4ed8\u3051\u3055\u308c\u305f\u6210\u679c\u7269\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3068\u30a8\u30af\u30b9\u30dd\u30fc\u30c8
– Microsoft Copilot (Microsoft 365) \u3092\u4f7f\u7528\u3057\u3066\u30e9\u30d9\u30eb\u4ed8\u304d\u30d5\u30a1\u30a4\u30eb\u3092\u53c2\u7167\u307e\u305f\u306f\u30a2\u30af\u30bb\u30b9\u3059\u308b<\/p>\n

\u73fe\u5728\u306e\u72b6\u614b: \u30c6\u30ec\u30e1\u30c8\u30ea\u306f\u3001\u30ad\u30e3\u30c3\u30b7\u30e5 \u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u518d\u8d77\u52d5\u304c\u76ee\u7684\u306e\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u306e\u5fa9\u65e7\u3092\u8fc5\u901f\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u30ad\u30e3\u30c3\u30b7\u30f3\u30b0\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u518d\u8d77\u52d5\u3092\u5f15\u304d\u7d9a\u304d\u7a4d\u6975\u7684\u306b\u5b9f\u884c\u3057\u3066\u3044\u307e\u3059\u3002\u5f71\u97ff\u3092\u8efd\u6e1b\u3059\u308b\u305f\u3081\u306e\u7a4d\u6975\u7684\u306a\u53d6\u308a\u7d44\u307f\u306b\u52a0\u3048\u3066\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30c8\u30fc\u30af\u30f3\u306e\u591a\u304f\u304c\u81ea\u52d5\u7684\u306b\u671f\u9650\u5207\u308c\u306b\u306a\u308a\u3001\u65b0\u3057\u3044\u30c8\u30fc\u30af\u30f3\u304c\u751f\u6210\u3055\u308c\u3001\u5927\u591a\u6570\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u9577\u3044\u6642\u9593\u304c\u304b\u304b\u308b\u3053\u3068\u304c\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u60c5\u5831\u4fdd\u8b77\u30e9\u30d9\u30eb\u3092\u5229\u7528\u3059\u308b\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u305f\u308a\u3001\u30d5\u30a1\u30a4\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u5f71\u97ff\u306e\u539f\u56e0\u3068\u306a\u3063\u305f\u5909\u66f4\u306f\u3001\u5168\u4e16\u754c\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e 10% \u306b\u5c0e\u5165\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2025 \u5e74 2 \u6708 26 \u65e5\u706b\u66dc\u65e5 12:00 AM UTC<\/p>\n

\u66ab\u5b9a\u7684\u306a\u6839\u672c\u539f\u56e0: Rights Management Service (RMS) \u306e\u547c\u3073\u51fa\u3057\u306b\u5bfe\u3057\u3066\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u767a\u884c\u3055\u308c\u308b Entra ID \u30c8\u30fc\u30af\u30f3\u306b\u5bfe\u3059\u308b\u6700\u8fd1\u306e\u5909\u66f4\u306b\u306f\u3001\u691c\u8a3c\u30ed\u30b8\u30c3\u30af\u306e\u554f\u984c\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u5909\u66f4\u5f8c\u3001RMS \u306b\u63d0\u4f9b\u3055\u308c\u305f\u30c8\u30fc\u30af\u30f3\u306f\u62d2\u5426\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u554f\u984c\u306b\u3088\u308a\u3001\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u3067\u3001Information Protection \u30e9\u30d9\u30eb\u304c\u9069\u7528\u3055\u308c\u305f\u30d5\u30a1\u30a4\u30eb\u3092\u958b\u304f\u969b\u306b\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0\u8005: 2025\u5e742\u670826\u65e5(\u6c34)14:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO1017192 | Microsoft 365 suite | Some users may be unable to use features or access files which leverage Micr […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10138","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/10138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=10138"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/10138\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=10138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=10138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=10138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}