{"id":1017,"date":"2023-04-06T06:01:00","date_gmt":"2023-04-05T21:01:00","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=1017"},"modified":"2023-04-06T06:15:44","modified_gmt":"2023-04-05T21:15:44","slug":"servicerestored-sp537403-sharepoint-online-some-users-receive-an-error-when-attempting-to-open-files-from-sharepoint-online-sites","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-04-06-servicerestored-sp537403-sharepoint-online-some-users-receive-an-error-when-attempting-to-open-files-from-sharepoint-online-sites","title":{"rendered":"[serviceRestored] SP537403 | SharePoint Online | Some users receive an error when attempting to open files from SharePoint Online sites"},"content":{"rendered":"
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SP537403 | SharePoint Online | Some users receive an error when attempting to open files from SharePoint Online sites<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers received an error when attempting to open files from SharePoint Online sites.<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/05\/2023 20:28:29<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/03\/2023 22:58:00<\/td>\n<\/tr>\n
End Time<\/th>\n04\/04\/2023 21:30:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users receive an error when attempting to open files from SharePoint Online sites<\/p>\n

User impact: Users received an error when attempting to open files from SharePoint Online sites.<\/p>\n

More info: Users’ files from SharePoint Online sites were automatically opened in “Read Only” mode after receiving the following error message:<\/p>\n

“Unknown error trying to lock file.”<\/p>\n

Final status: Our investigation has determined that a recent update to the Microsoft Office client code base introduced an incompatibility that led to impact. We’ve reverted this code base to its most recent healthy configuration to repair this issue, and our service telemetry confirms that access to the affected files is restored and impact is remediated.<\/p>\n

Scope of impact: Impact was specific to users of Microsoft Office client version 16.0.16130.20332.<\/p>\n

Start time: Monday, April 3, 2023, at 10:58 PM UTC<\/p>\n

End time: Tuesday, April 4, 2023, at 9:30 PM UTC<\/p>\n

Root cause: A recent update to the Microsoft Office client code base introduced an incompatibility that led to impact.<\/p>\n

Next steps:
– We’re reviewing our Microsoft Office client code base update procedures pertaining to file access to prevent similar future impact.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304c SharePoint Online \u30b5\u30a4\u30c8\u304b\u3089\u30d5\u30a1\u30a4\u30eb\u3092\u958b\u3053\u3046\u3068\u3059\u308b\u3068\u30a8\u30e9\u30fc\u304c\u8868\u793a\u3055\u308c\u308b<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u304c SharePoint Online \u30b5\u30a4\u30c8\u304b\u3089\u30d5\u30a1\u30a4\u30eb\u3092\u958b\u3053\u3046\u3068\u3057\u305f\u3068\u304d\u306b\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: SharePoint Online \u30b5\u30a4\u30c8\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u30d5\u30a1\u30a4\u30eb\u306f\u3001\u6b21\u306e\u30a8\u30e9\u30fc \u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u305f\u5f8c\u3001\u81ea\u52d5\u7684\u306b “\u8aad\u307f\u53d6\u308a\u5c02\u7528” \u30e2\u30fc\u30c9\u3067\u958b\u304b\u308c\u307e\u3057\u305f\u3002<\/p>\n

\u300c\u30d5\u30a1\u30a4\u30eb\u3092\u30ed\u30c3\u30af\u3057\u3088\u3046\u3068\u3057\u3066\u4e0d\u660e\u306a\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002\u300d<\/p>\n

\u6700\u7d42\u7684\u306a\u72b6\u614b: \u8abf\u67fb\u306e\u7d50\u679c\u3001Microsoft Office \u30af\u30e9\u30a4\u30a2\u30f3\u30c8 \u30b3\u30fc\u30c9 \u30d9\u30fc\u30b9\u306e\u6700\u8fd1\u306e\u66f4\u65b0\u306b\u3088\u308a\u3001\u5f71\u97ff\u306b\u3064\u306a\u304c\u308b\u975e\u4e92\u63db\u6027\u304c\u767a\u751f\u3057\u305f\u3053\u3068\u304c\u5224\u660e\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u554f\u984c\u3092\u4fee\u5fa9\u3059\u308b\u305f\u3081\u306b\u3001\u3053\u306e\u30b3\u30fc\u30c9 \u30d9\u30fc\u30b9\u3092\u6700\u65b0\u306e\u6b63\u5e38\u306a\u69cb\u6210\u306b\u623b\u3057\u3001\u30b5\u30fc\u30d3\u30b9 \u30c6\u30ec\u30e1\u30c8\u30ea\u306b\u3088\u3063\u3066\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30d5\u30a1\u30a4\u30eb\u3078\u306e\u30a2\u30af\u30bb\u30b9\u304c\u5fa9\u5143\u3055\u308c\u3001\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u304c\u78ba\u8a8d\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u306e\u7bc4\u56f2: \u5f71\u97ff\u306f\u3001Microsoft Office \u30af\u30e9\u30a4\u30a2\u30f3\u30c8 \u30d0\u30fc\u30b8\u30e7\u30f3 16.0.16130.20332 \u306e\u30e6\u30fc\u30b6\u30fc\u306b\u56fa\u6709\u3067\u3057\u305f\u3002<\/p>\n

\u958b\u59cb\u6642\u9593:2023\u5e744\u67083\u65e5\u6708\u66dc\u65e5\u5348\u5f8c10\u664258\u5206UTC<\/p>\n

\u7d42\u4e86\u6642\u523b: 2023 \u5e74 4 \u6708 4 \u65e5\u706b\u66dc\u65e5\u5348\u5f8c 9 \u6642 30 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: Microsoft Office \u30af\u30e9\u30a4\u30a2\u30f3\u30c8 \u30b3\u30fc\u30c9 \u30d9\u30fc\u30b9\u306e\u6700\u8fd1\u306e\u66f4\u65b0\u306b\u3088\u308a\u3001\u975e\u4e92\u63db\u6027\u304c\u767a\u751f\u3057\u3001\u5f71\u97ff\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u540c\u69d8\u306e\u5c06\u6765\u306e\u5f71\u97ff\u3092\u9632\u3050\u305f\u3081\u306b\u3001\u30d5\u30a1\u30a4\u30eb \u30a2\u30af\u30bb\u30b9\u306b\u95a2\u9023\u3059\u308b Microsoft Office \u30af\u30e9\u30a4\u30a2\u30f3\u30c8 \u30b3\u30fc\u30c9 \u30d9\u30fc\u30b9\u306e\u66f4\u65b0\u624b\u9806\u3092\u898b\u76f4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u3001\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u7d42\u66f4\u65b0\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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