{"id":10507,"date":"2025-03-18T05:01:21","date_gmt":"2025-03-17T20:01:21","guid":{"rendered":"https:\/\/m365jp.net\/?p=10507"},"modified":"2025-03-18T05:04:19","modified_gmt":"2025-03-17T20:04:19","slug":"investigationsuspended-ex1021490-exchange-online-users-may-be-experiencing-issues-with-accessing-email-messages-on-the-ios-native-mail-app","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-03-18-investigationsuspended-ex1021490-exchange-online-users-may-be-experiencing-issues-with-accessing-email-messages-on-the-ios-native-mail-app","title":{"rendered":"[investigationSuspended] EX1021490 | Exchange Online | Users may be experiencing issues with accessing email messages on the iOS native mail app"},"content":{"rendered":"
\n
\n
\n\n\n\n
EX1021490 | Exchange Online | Users may be experiencing issues with accessing email messages on the iOS native mail app<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n
Status<\/th>\ninvestigationSuspended<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been experiencing issues with accessing email messages on the iOS native mail app.<\/td>\n<\/tr>\n
Last Updated<\/th>\n03\/17\/2025 19:19:05<\/td>\n<\/tr>\n
Start Time<\/th>\n03\/03\/2025 00:10:00<\/td>\n<\/tr>\n
End Time<\/th>\n03\/15\/2025 14:00:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may be experiencing issues with accessing email messages on the iOS native mail app<\/p>\n

User impact: Users may have been experiencing issues with accessing email messages on the iOS native mail app.<\/p>\n

More info: Users may have been able to click “continue” when prompted and navigate back to re-entering their password to attempt to resolve impact. If users weren’t prompted but were still experiencing impact, they may have followed the steps in the following link:
support.microsoft.com\/en-us\/office\/reconnecting-your-microsoft-365-account-to-apple-mail-83df246e-34d2-4dbb-8e37-23a90c13e16e<\/a><\/p>\n

The problem was specific to the native mail app on iOS devices. Microsoft Outlook for mobile was not affected and could have been used without issue.<\/p>\n

Impacted users were encouraged to file a support ticket with Apple to provide valuable logging information to assist with our continued joint investigation with Apple into the source of impact.<\/p>\n

Final status: We’ve confirmed after monitoring service health telemetry that errors associated with impact have reduced to pre-impact thresholds as of Saturday, March 15, 2025, at 2:00 PM UTC. This confirms that the majority of users are no longer affected by this event and that additional remediation efforts within the Microsoft-managed environment aren’t required. As previously mentioned, users whose impact persists should follow the steps outlined in the “More info” of this communication to remediate impact.<\/p>\n

Scope of impact: Some users accessing their email from the native iOS email app may have been affected.<\/p>\n

Start time: Monday, March 3, 2025, at 12:10 AM UTC<\/p>\n

Next steps:
– We\u2019ll continue partnering with Apple to gain root cause insights, though this is a best-effort as the underlying issue didn\u2019t reside within the Microsoft-managed environment.
– Follow the steps outlined in the \u201cMore info\u201d of this communication in the event you\u2019re still affected.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EX1021490 | Exchange Online | Users may be experiencing issues with accessing email messages on the iOS native […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10507","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/10507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=10507"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/10507\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=10507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=10507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=10507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}