{"id":10777,"date":"2025-04-01T14:00:51","date_gmt":"2025-04-01T05:00:51","guid":{"rendered":"https:\/\/m365jp.net\/?p=10777"},"modified":"2025-04-01T14:01:12","modified_gmt":"2025-04-01T05:01:12","slug":"servicerestored-mv1044913-microsoft-viva-users-are-intermittently-unable-to-access-microsoft-viva-engage-via-the-web-client-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-04-01-servicerestored-mv1044913-microsoft-viva-users-are-intermittently-unable-to-access-microsoft-viva-engage-via-the-web-client-2","title":{"rendered":"[serviceRestored] MV1044913 | Microsoft Viva | Users are intermittently unable to access Microsoft Viva Engage via the web client."},"content":{"rendered":"
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MV1044913 | Microsoft Viva | Users are intermittently unable to access Microsoft Viva Engage via the web client.<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been intermittently unable to access Viva Engage via the web client. <\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/01\/2025 04:32:26<\/td>\n<\/tr>\n
Start Time<\/th>\n03\/31\/2025 13:07:00<\/td>\n<\/tr>\n
End Time<\/th>\n03\/31\/2025 15:15:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users are intermittently unable to access Microsoft Viva Engage via the web client.<\/p>\n

User impact: Users may have been intermittently unable to access Viva Engage via the web client. <\/p>\n

More info: Users reading Engage email messages may have only seen static content instead of expected interactive messages.<\/p>\n

Final status: We’ve isolated a subset of service infrastructure that had dropped below our manageable service performance thresholds, intermittently preventing users access to Viva Engage via the web client while also preventing Viva Engage interactive email messages from working as expected. As we work to isolate the source for the lower-than-expected service performance, our routing of affected service traffic to alternate available service infrastructure has successfully remediated the impact. <\/p>\n

Scope of impact: This issue was intermittently impacting a subset of users in North America. <\/p>\n

Start time: Monday, March 31, 2025, at 1:07 PM UTC<\/p>\n

End time: Monday, March 31, 2025, at 3:15 PM UTC<\/p>\n

Root cause: A subset of service infrastructure that helps facilitate access to Viva Engage via the web client had dropped below our manageable service performance thresholds, resulting in impact. <\/p>\n

Next steps:
– We’re further analyzing the affected subset of service infrastructure to help us isolate the source for the lower-than-expected service performance and so we can help prevent similar issues in the future. <\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u30e6\u30fc\u30b6\u30fc\u306f\u65ad\u7d9a\u7684\u306b Web \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u7d4c\u7531\u3067 Microsoft Viva Engage \u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u304c Web \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u7d4c\u7531\u3067 Viva \u30a8\u30f3\u30b2\u30fc\u30b8\u306b\u65ad\u7d9a\u7684\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304f\u306a\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30: Engage \u306e\u30e1\u30fc\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8aad\u3093\u3067\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u60f3\u5b9a\u3055\u308c\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u306f\u306a\u304f\u3001\u9759\u7684\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3057\u304b\u8868\u793a\u3057\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6700\u7d42\u7684\u306a\u72b6\u614b: \u7ba1\u7406\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9 \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u3057\u304d\u3044\u5024\u3092\u4e0b\u56de\u3063\u305f\u30b5\u30fc\u30d3\u30b9 \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u30b5\u30d6\u30bb\u30c3\u30c8\u3092\u5206\u96e2\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u304c Web \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u7d4c\u7531\u3067Viva \u30a8\u30f3\u30b2\u30fc\u30b8\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u306e\u3092\u65ad\u7d9a\u7684\u306b\u59a8\u3052\u308b\u4e00\u65b9\u3067\u3001Viva \u30a8\u30f3\u30b2\u30fc\u30b8\u306e\u5bfe\u8a71\u578b\u96fb\u5b50\u30e1\u30fc\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u671f\u5f85\u3069\u304a\u308a\u306b\u6a5f\u80fd\u3057\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002\u4e88\u60f3\u3088\u308a\u3082\u4f4e\u3044\u30b5\u30fc\u30d3\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u5225\u306e\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u5f71\u97ff\u3092\u6b63\u5e38\u306b\u4fee\u5fa9\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u3053\u306e\u554f\u984c\u306f\u3001\u5317\u7c73\u306e\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u65ad\u7d9a\u7684\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2025 \u5e74 3 \u6708 31 \u65e5\u6708\u66dc\u65e5\u5348\u5f8c 1 \u6642 7 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2025 \u5e74 3 \u6708 31 \u65e5\u6708\u66dc\u65e5\u5348\u5f8c 3 \u6642 15 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: Web \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u7d4c\u7531\u3067\u306eViva Engage\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u5bb9\u6613\u306b\u3059\u308b\u30b5\u30fc\u30d3\u30b9 \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u30b5\u30d6\u30bb\u30c3\u30c8\u304c\u3001\u7ba1\u7406\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9 \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u3057\u304d\u3044\u5024\u3092\u4e0b\u56de\u3063\u305f\u305f\u3081\u3001\u5f71\u97ff\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b5\u30d6\u30bb\u30c3\u30c8\u3092\u3055\u3089\u306b\u5206\u6790\u3057\u3066\u3001\u4e88\u60f3\u3088\u308a\u3082\u4f4e\u3044\u30b5\u30fc\u30d3\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u5c06\u6765\u540c\u69d8\u306e\u554f\u984c\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u7d42\u66f4\u65b0\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MV1044913 | Microsoft Viva | Users are intermittently unable to access Microsoft Viva Engage via the web clien […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10777","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/10777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=10777"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/10777\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=10777"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=10777"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=10777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}