{"id":11037,"date":"2025-04-16T06:01:39","date_gmt":"2025-04-15T21:01:39","guid":{"rendered":"https:\/\/m365jp.net\/?p=11037"},"modified":"2025-04-16T06:02:47","modified_gmt":"2025-04-15T21:02:47","slug":"mc1056198-dynamics-365-contact-center-c-configure-feedback-surveys-using-copilot-studio","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-04-16-mc1056198-dynamics-365-contact-center-c-configure-feedback-surveys-using-copilot-studio","title":{"rendered":"MC1056198 | Dynamics 365 Contact Center C Configure feedback surveys using Copilot Studio"},"content":{"rendered":"
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MC1056198 | Dynamics 365 Contact Center C Configure feedback surveys using Copilot Studio<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/15\/2025 20:42:23<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/15\/2025 20:40:02<\/td>\n<\/tr>\n
End Time<\/th>\n05\/15\/2025 20:40:02<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the Configure feedback surveys using Copilot Studio<\/a> feature. With this feature you can create and manage surveys that go out to the customers after a call or conversation ends. This feature will be generally available for the voice channel<\/b> on April 30, 2025. Please note, this feature will remain in public preview for all other channels.<\/p>\n

How does this affect me?<\/b>
Feedback surveys unify the process of configuring the surveys across channels while using the generative AI capabilities of Copilot Studio agents.<\/p>\n

With this feature, you can: <\/p>\n

    \n
  • Use Copilot Studio agents to gather customer feedback and configure contextual actions, depending on the feedback.<\/li>\n
  • Unify and centralize the process of configuring surveys across all channels\u2015messaging, voice, and custom channels.<\/li>\n
  • Use predefined templates to create surveys.<\/li>\n
  • Allow supervisors to view and review feedback summarized into actionable insights.<\/li>\n<\/ul>\n

    What do I need to do to prepare?<\/b>
    Please ensure that the following prerequisites are met prior to the release of this feature: <\/p>\n

      \n
    • Copilot Studio and the channels in Dynamics 365 Contact Center or Dynamics 365 Customer Service are available in the same environment.<\/li>\n
    • Assign the Omnichannel Administrator role.<\/li>\n<\/ul>\n

      This message is for awareness and no additional action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nCopilot Studio \u3092\u4f7f\u7528\u3057\u3066\u30d5\u30a3`\u30c9\u30d0\u30c3\u30af \u30a2\u30f3\u30b1`\u30c8\u3092\u6210\u3059\u308b<\/a>C\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u901a\u307e\u305f\u306f\u4f1a\u306eK\u4e86\u5f8c\u306b\u5ba2\u306b\u9001\u4fe1\u3055\u308c\u308b{\u6454\u8703\u9792\u55d3\u745c\u5eb8\u82be\u6067\u6266\u84fc\u57c2\uffe5\u957fC\u80fd\u306f\u30012025 \u5e74 4 \u6708 30 \u65e5\u306b\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb<\/b>\u3067\u4e00\u822c\u516c_\u3055\u308c\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f\u3001\u4ed6\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u516c_\u30d7\u30ec\u30d3\u30e5`\u306e\u307e\u307e\u3067\u3042\u308b\u3053\u3068\u306b\u6ce8\u610f\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u3053\u308c\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u5f71\u304c\u3042\u308a\u307e\u3059\u304b?<\/b>
\u30d5\u30a3`\u30c9\u30d0\u30c3\u30af{\u6454\u7a00Copilot Studio\u30a8`\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u6210AIC\u80fd\u3092\u4f7f\u7528\u3057\u306a\u304c\u3089\u3001\u30c1\u30e3\u30cd\u30ebg\u3067{\u6454\u6210\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092y\u4e00\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u306eC\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u6b21\u306e\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n

    \n
  • Copilot Studio \u30a8`\u30b8\u30a7\u30f3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u5ba2\u30d5\u30a3`\u30c9\u30d0\u30c3\u30af\u3092\u042a\u8d30\u69a8\uff09`\u30c9\u30d0\u30c3\u30af\u306b\u3058\u3066\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8 \u30a2\u30af\u30b7\u30e7\u30f3\u3092\u6210\u3057\u307e\u3059\u3002<\/li>\n
  • \u30e1\u30c3\u30bb`\u30b8\u30f3\u30b0\u3001\u97f3\u58f0\u3001\u30ab\u30b9\u30bf\u30e0\u30c1\u30e3\u30cd\u30eb\u306a\u3069\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067{\u6454\u86dfO\u5b9a\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092y\u5408\u3057\u3066\u4e00\u5143\u5316\u3057\u307e\u3059\u3002<\/li>\n
  • \u5b9axg\u307f\u306e\u30c6\u30f3\u30d7\u30ec`\u30c8\u3092\u4f7f\u7528\u3057\u3066{\u6454\u8703\u9792\u55d3\u7b4f\u84fc\u57c2<\/li>\n
  • \u30b9`\u30d1`\u30d0\u30a4\u30b6`\u306f\u3001g\u7528\u7684\u306a\u6d1e\u5bdf\u306b\u8981s\u3055\u308c\u305f\u30d5\u30a3`\u30c9\u30d0\u30c3\u30af\u3092\u8868\u793a\u304a\u3088\u3073\u30ec\u30d3\u30e5`\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n

    \u6d43\u5de5\u6bea\u6454\u867e\u97e6\u988f\u5de5\u6c21\u533e\u8f98\u84fc\u5de5?<\/b>
    \u3053\u306eC\u80fd\u3092\u30ea\u30ea`\u30b9\u3059\u308b\u524d\u306b\u3001\u6b21\u306e\u524d\u63d0\u6761\u4ef6\u304c\u6c26\u90e1\u4e39\u6b37\u76ae\u3044\u6bea\u957f\u8da3\u867c_J\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <\/p>\n

      \n
    • Copilot Studio \u3068 Dynamics 365 Contact Center \u307e\u305f\u306f Dynamics 365 Customer Service \u306e\u30c1\u30e3\u30cd\u30eb\u306f\u3001\u540c\u3058h\u5883\u3067\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002<\/li>\n
    • \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u7ba1\u7406\u8005\u30ed`\u30eb\u3092\u5272\u308a\u5f53\u3066\u307e\u3059\u3002<\/li>\n<\/ul>\n

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      MC1056198 | Dynamics 365 Contact Center C Configure feedback surveys using Copilot Studio Classification stayI […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11037","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=11037"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11037\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=11037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=11037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=11037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}