{"id":11325,"date":"2025-04-30T11:01:17","date_gmt":"2025-04-30T02:01:17","guid":{"rendered":"https:\/\/m365jp.net\/?p=11325"},"modified":"2025-04-30T11:07:17","modified_gmt":"2025-04-30T02:07:17","slug":"mc1065107-dynamics-365-contact-center-pause-or-resume-recording-and-or-transcription-via-a-client-api-voice-sdk-extensibility","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-04-30-mc1065107-dynamics-365-contact-center-pause-or-resume-recording-and-or-transcription-via-a-client-api-voice-sdk-extensibility","title":{"rendered":"MC1065107 | Dynamics 365 Contact Center &#8211; Pause or resume recording and or transcription via a client API &#8211; Voice SDK extensibility"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1065107 | Dynamics 365 Contact Center &#8211; Pause or resume recording and or transcription via a client API &#8211; Voice SDK extensibility<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>04\/30\/2025 01:21:41<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>04\/30\/2025 01:11:46<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>05\/30\/2025 01:11:46<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the \u201cPause or resume recording and or transcription via an API &#8211; Voice SDK extensibility\u201d feature for Dynamics 365 Contact Center. This feature enables users to temporarily stop and restart call recordings and transcriptions programmatically,   providing a compliant and secure way to handle sensitive interactions. This feature will reach general availability on May 30, 2025.<\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  This feature provides the following key capabilities:  <\/p>\n<ul>  <\/p>\n<li><b>API-based Controls: <\/b>Enables client-based programmatic pausing and resumption of call recordings and transcriptions.<\/li>\n<p>  <\/p>\n<li><b>Web Link Integration: <\/b>Allows agents to easily manage recording and transcription settings within their workflow.<\/li>\n<p>  <\/p>\n<li><b>Visual Notifications: <\/b>Displays real-time visual alerts to customer service representatives when recording and transcription are paused or resumed, ensuring clear visibility.<\/li>\n<p>  <\/p>\n<li><b>Regulatory Compliance: <\/b>Helps organizations meet legal and industry requirements for handling sensitive data in customer interactions.<\/li>\n<p>  <\/p>\n<li><b>Operational Efficiency: <\/b>Reduces compliance risks while maintaining seamless customer service operations.<\/li>\n<\/ul>\n<p>  <b>What do I need to do to prepare?<\/b> <\/p>\n<p>  This message is for awareness and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center \u306e &#8220;API \u306b\u3088\u308b\u9332\u97f3\u3084\u6587\u5b57\u8d77\u3053\u3057\u306e\u4e00\u6642\u505c\u6b62\u307e\u305f\u306f\u518d\u958b &#8211; Voice SDK \u306e\u62e1\u5f35\u6027&#8221; \u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u901a\u8a71\u306e\u9332\u97f3\u3068\u6587\u5b57\u8d77\u3053\u3057\u3092\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u4e00\u6642\u7684\u306b\u505c\u6b62\u304a\u3088\u3073\u518d\u958b\u3067\u304d\u3001\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u5bfe\u8a71\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u306e\u6e96\u62e0\u3057\u305f\u5b89\u5168\u306a\u65b9\u6cd5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 5 \u6708 30 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u306f\u3001\u6b21\u306e\u4e3b\u8981\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002  <\/p>\n<ul>  <\/p>\n<li><b>API \u30d9\u30fc\u30b9\u306e\u5236\u5fa1: <\/b>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3088\u308b\u901a\u8a71\u9332\u97f3\u3068\u6587\u5b57\u8d77\u3053\u3057\u306e\u4e00\u6642\u505c\u6b62\u3068\u518d\u958b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<p>  <\/p>\n<li><b>Web\u30ea\u30f3\u30af\u306e\u7d71\u5408: <\/b>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u5185\u3067\u9332\u97f3\u3068\u6587\u5b57\u8d77\u3053\u3057\u306e\u8a2d\u5b9a\u3092\u7c21\u5358\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/li>\n<p>  <\/p>\n<li><b>\u8996\u899a\u7684\u306a\u901a\u77e5: <\/b>\u9332\u97f3\u3068\u6587\u5b57\u8d77\u3053\u3057\u304c\u4e00\u6642\u505c\u6b62\u307e\u305f\u306f\u518d\u958b\u3055\u308c\u305f\u3068\u304d\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u8996\u899a\u7684\u306a\u30a2\u30e9\u30fc\u30c8\u3092\u8868\u793a\u3057\u3001\u660e\u78ba\u306a\u53ef\u8996\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/li>\n<p>  <\/p>\n<li><b>\u898f\u5236\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9: <\/b>\u7d44\u7e54\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3067\u6a5f\u5bc6\u30c7\u30fc\u30bf\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u306e\u6cd5\u7684\u304a\u3088\u3073\u696d\u754c\u306e\u8981\u4ef6\u3092\u6e80\u305f\u3059\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<p>  <\/p>\n<li><b>\u904b\u7528\u52b9\u7387: <\/b>\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30ea\u30b9\u30af\u3092\u8efd\u6e1b\u3057\u306a\u304c\u3089\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u7dad\u6301\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>  <b>\u6e96\u5099\u3059\u308b\u306b\u306f\u4f55\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b> <br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u8a8d\u8b58\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1065107 | Dynamics 365 Contact Center &#8211; Pause or resume recording and or transcription via a client AP [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11325","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=11325"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11325\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=11325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=11325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=11325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}