{"id":11343,"date":"2025-05-01T06:01:11","date_gmt":"2025-04-30T21:01:11","guid":{"rendered":"https:\/\/m365jp.net\/?p=11343"},"modified":"2025-05-01T06:07:16","modified_gmt":"2025-04-30T21:07:16","slug":"mc1065728-dynamics-365-contact-center-recognize-one-of-multiple-entities-in-a-single-utterance","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-05-01-mc1065728-dynamics-365-contact-center-recognize-one-of-multiple-entities-in-a-single-utterance","title":{"rendered":"MC1065728 | Dynamics 365 Contact Center &#8211; Recognize one of multiple entities in a single utterance"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1065728 | Dynamics 365 Contact Center &#8211; Recognize one of multiple entities in a single utterance<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>04\/30\/2025 20:48:42<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>04\/30\/2025 20:48:04<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>05\/30\/2025 20:48:04<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the Recognize one of multiple entities in a single utterance feature for Dynamics 365 Contact Center. This feature allows agent designers within Microsoft Copilot Studio to attach more than one entity for recognition onto a question node,   providing additional flexibility for customer self-service. This feature will reach general availability on May 30, 2025.<\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  On the Microsoft Copilot Studio authoring canvas, first define and create the entities you wish to capture. Next, create a question node and craft the prompt to the user. Then on the question node:  <\/p>\n<ol>\n<p>  <\/p>\n<li>Under \u201cIdentify,\u201d select \u201cOne of Multiple Entities\u201d<\/li>\n<p>  <\/p>\n<li>Select \u201c+ New Entity\u201d and select from the Entity picker<\/li>\n<p>  <\/p>\n<li>Repeat for all applicable entities<\/li>\n<\/ol>\n<p>  <b>What do I need to do to prepare?<\/b><\/p>\n<p>  This message is for awareness and no action is required.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1065728 | Dynamics 365 Contact Center &#8211; Recognize one of multiple entities in a single utterance Class [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11343","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=11343"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11343\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=11343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=11343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=11343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}