{"id":11571,"date":"2025-05-14T10:01:41","date_gmt":"2025-05-14T01:01:41","guid":{"rendered":"https:\/\/m365jp.net\/?p=11571"},"modified":"2025-05-14T10:09:35","modified_gmt":"2025-05-14T01:09:35","slug":"servicedegradation-ex1072812-exchange-online-some-users-may-be-unable-to-access-the-outlook-desktop-and-mobile-apps-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-05-14-servicedegradation-ex1072812-exchange-online-some-users-may-be-unable-to-access-the-outlook-desktop-and-mobile-apps-2","title":{"rendered":"[serviceDegradation] EX1072812 | Exchange Online | Some users may be unable to access the Outlook desktop and mobile apps"},"content":{"rendered":"
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EX1072812 | Exchange Online | Some users may be unable to access the Outlook desktop and mobile apps<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to access the Outlook desktop and mobile apps.<\/td>\n<\/tr>\n
Last Updated<\/th>\n05\/14\/2025 00:22:56<\/td>\n<\/tr>\n
Start Time<\/th>\n05\/13\/2025 13:24:03<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to access the Outlook desktop and mobile apps<\/p>\n

User impact: Users may be unable to access the Outlook desktop and mobile apps.<\/p>\n

More info: Users may receive an error stating “Something went wrong. [4usqa]” or “AADSTS500014: The service principal for resource ‘[Resource ID]’ is disabled.” when attempting to access the Outlook desktop and mobile app.<\/p>\n

Outlook on the web and the new Outlook desktop apps are unaffected.<\/p>\n

Users can enable the Information Protection app’s service principal in Microsoft Azure to allow users to access the Outlook desktop and mobile apps; however, the app may be automatically disabled and cause the impact to reoccur.<\/p>\n

Current status: We\u2019ve reverted the service update in our internal testing environment and confirmed that it resolves the issue without any adverse effects. We\u2019re reverting the impacting update in the affected environment to address the impact, which we anticipate this process to complete and for the fix to reach desirable saturation levels by our next scheduled update.<\/p>\n

Scope of impact: This issue may impact some users attempting to access the Outlook desktop and mobile apps.<\/p>\n

Root cause: A recent service update is blocking access to the Outlook desktop and mobile clients for some users that have the Information Protection app\u2019s service principal disabled.<\/p>\n

Next update by: Wednesday, May 14, 2025, at 7:00 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30a2\u30d7\u30ea\u3068\u30e2\u30d0\u30a4\u30eb \u30a2\u30d7\u30ea\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u306f Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30a2\u30d7\u30ea\u3068\u30e2\u30d0\u30a4\u30eb \u30a2\u30d7\u30ea\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u30e6\u30fc\u30b6\u30fc\u306f\u300c\u554f\u984c\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb \u30a2\u30d7\u30ea\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u3001”AADSTS500014: \u30ea\u30bd\u30fc\u30b9 ‘[\u30ea\u30bd\u30fc\u30b9 ID]’ \u306e\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u304c\u7121\u52b9\u3067\u3059\u3002” \u3068\u3044\u3046\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

Outlook on the web\u3068\u65b0\u3057\u3044 Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30a2\u30d7\u30ea\u306f\u5f71\u97ff\u3092\u53d7\u3051\u307e\u305b\u3093\u3002<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u306f\u3001Microsoft Azure \u3067 Information Protection \u30a2\u30d7\u30ea\u306e\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u3092\u6709\u52b9\u306b\u3057\u3066\u3001Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30a2\u30d7\u30ea\u3068\u30e2\u30d0\u30a4\u30eb \u30a2\u30d7\u30ea\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u30a2\u30d7\u30ea\u306f\u81ea\u52d5\u7684\u306b\u7121\u52b9\u306b\u306a\u308a\u3001\u5f71\u97ff\u304c\u518d\u767a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9: \u793e\u5185\u306e\u30c6\u30b9\u30c8\u74b0\u5883\u3067\u30b5\u30fc\u30d3\u30b9\u306e\u66f4\u65b0\u3092\u5143\u306b\u623b\u3057\u3001\u60aa\u5f71\u97ff\u306a\u304f\u554f\u984c\u304c\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002\u5f71\u97ff\u3092\u53d7\u3051\u308b\u74b0\u5883\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5143\u306b\u623b\u3057\u3066\u3001\u5f71\u97ff\u306b\u5bfe\u51e6\u3059\u308b\u3068\u3001\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u5b8c\u4e86\u3057\u3001\u6b21\u56de\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3055\u308c\u305f\u66f4\u65b0\u307e\u3067\u306b\u4fee\u6b63\u304c\u671b\u307e\u3057\u3044\u98fd\u548c\u30ec\u30d9\u30eb\u306b\u9054\u3059\u308b\u3068\u4e88\u60f3\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u3053\u306e\u554f\u984c\u306f\u3001Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb \u30a2\u30d7\u30ea\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3059\u308b\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6839\u672c\u539f\u56e0: \u6700\u8fd1\u306e\u30b5\u30fc\u30d3\u30b9\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3088\u308a\u3001Information Protection \u30a2\u30d7\u30ea\u306e\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u304c\u7121\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306e Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u304c\u30d6\u30ed\u30c3\u30af\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0\u65b9\u6cd5: 2025\u5e745\u670814\u65e5(\u6c34)19:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EX1072812 | Exchange Online | Some users may be unable to access the Outlook desktop and mobile apps Status se […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11571","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=11571"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11571\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=11571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=11571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=11571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}