{"id":11615,"date":"2025-05-16T08:01:57","date_gmt":"2025-05-15T23:01:57","guid":{"rendered":"https:\/\/m365jp.net\/?p=11615"},"modified":"2025-05-16T08:05:05","modified_gmt":"2025-05-15T23:05:05","slug":"mc999443-updated-microsoft-teams-queues-app-to-add-monitor-whisper-barge-and-takeover-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-05-16-mc999443-updated-microsoft-teams-queues-app-to-add-monitor-whisper-barge-and-takeover-2","title":{"rendered":"MC999443 | (Updated) Microsoft Teams: Queues app to add Monitor, Whisper, Barge, and Takeover"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC999443 | (Updated) Microsoft Teams: Queues app to add Monitor, Whisper, Barge, and Takeover<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>05\/15\/2025 22:06:46<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>02\/07\/2025 00:44:32<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>06\/16\/2025 07:00:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>\n<p>Updated May 15, 2025: We have updated the timeline below. Thank you for your patience.  <\/p>\n<p>For Microsoft Teams, in the Queues app, authorized users will be able to enter into a monitoring session for private coaching. They can listen to customer calls, whisper to the agents for private messages, and barge into or takeover the call.&nbsp;&nbsp;<\/p>\n<p>This message is associated with Microsoft 365 Roadmap ID <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/roadmap?filters=&amp;searchterms=473884\" target=\"_blank\">  473884<\/a>.<\/p>\n<p>[When this will happen:]<\/p>\n<p>Targeted Release: We will begin rolling out early April 2025 (previously mid-March) for and expect to complete by mid-April 2025 (previously early April).<\/p>\n<p>General Availability (Worldwide, GCC): We will begin rolling out late April 2025 and expect to complete by late May 2025 (previously early May).<\/p>\n<p>[How this will affect your organization:]<\/p>\n<p>In the Teams Queues app, authorized users will now have access to selected capabilities for private coaching.<\/p>\n<ul>\n<li>Monitor<\/li>\n<li>Whisper<\/li>\n<li>Barge<\/li>\n<li>Takeover<\/li>\n<\/ul>\n<p>[What you need to do to prepare:]  <\/p>\n<p>This rollout will happen automatically with no admin action required. You may want to notify your users about this change and update any relevant documentation as appropriate.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>\n<p>2025\u5e745\u670815\u65e5\u66f4\u65b0:\u4ee5\u4e0b\u306e\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u66f4\u65b0\u3057\u307e\u3057\u305f\u3002\u3054\u7406\u89e3\u3044\u305f\u3060\u304d\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>Microsoft Teams\u306e\u5834\u5408\u3001\u30ad\u30e5\u30fc\u30a2\u30d7\u30ea\u3067\u3001\u8a31\u53ef\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u306f\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u3059\u3002 \u5f7c\u3089\u306f\u9867\u5ba2\u306e\u96fb\u8a71\u3092\u805e\u3044\u305f\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u3055\u3055\u3084\u3044\u305f\u308a\u3001\u901a\u8a71\u306b\u5272\u308a\u8fbc\u3093\u3060\u308a\u3001\u901a\u8a71\u3092\u5f15\u304d\u7d99\u3044\u3060\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;&nbsp;<\/p>\n<p>\u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u3001Microsoft 365 \u30ed\u30fc\u30c9\u30de\u30c3\u30d7 <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/roadmap?filters=&amp;searchterms=473884\" target=\"_blank\">  ID 473884\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u307e\u3059<\/a>\u3002<\/p>\n<p>[\u3053\u308c\u304c\u3044\u3064\u8d77\u3053\u308b\u304b:]<\/p>\n<p>\u5bfe\u8c61\u3092\u7d5e\u3063\u305f\u30ea\u30ea\u30fc\u30b9: 2025 \u5e74 4 \u6708\u4e0a\u65ec (\u4ee5\u524d\u306f 3 \u6708\u4e2d\u65ec) \u306b\u30ed\u30fc\u30eb\u30a2\u30a6\u30c8\u3092\u958b\u59cb\u3057\u30012025 \u5e74 4 \u6708\u4e2d\u65ec (\u4ee5\u524d\u306f 4 \u6708\u4e0a\u65ec) \u307e\u3067\u306b\u5b8c\u4e86\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>\u4e00\u822c\u63d0\u4f9b (\u5168\u4e16\u754c\u3001GCC): 2025 \u5e74 4 \u6708\u4e0b\u65ec\u306b\u30ed\u30fc\u30eb\u30a2\u30a6\u30c8\u3092\u958b\u59cb\u3057\u30012025 \u5e74 5 \u6708\u4e0b\u65ec (\u4ee5\u524d\u306f 5 \u6708\u4e0a\u65ec) \u307e\u3067\u306b\u5b8c\u4e86\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>[\u3053\u308c\u304c\u3042\u306a\u305f\u306e\u7d44\u7e54\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3057\u307e\u3059\u304b:]<\/p>\n<p>Teams \u30ad\u30e5\u30fc \u30a2\u30d7\u30ea\u3067\u306f\u3001\u627f\u8a8d\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8 \u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u9078\u629e\u3057\u305f\u6a5f\u80fd\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u30e2\u30cb\u30bf\u30fc<\/li>\n<li>\u56c1\u304f<\/li>\n<li>\u8240<\/li>\n<li>\u8cb7\u53ce<\/li>\n<\/ul>\n<p>\u3010\u6e96\u5099\u306b\u5fc5\u8981\u306a\u3053\u3068\u3011<\/p>\n<p>\u3053\u306e\u30ed\u30fc\u30eb\u30a2\u30a6\u30c8\u306f\u81ea\u52d5\u7684\u306b\u884c\u308f\u308c\u3001\u7ba1\u7406\u8005\u306e\u64cd\u4f5c\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u5909\u66f4\u306b\u3064\u3044\u3066\u30e6\u30fc\u30b6\u30fc\u306b\u901a\u77e5\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u95a2\u9023\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u66f4\u65b0\u3059\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC999443 | (Updated) Microsoft Teams: Queues app to add Monitor, Whisper, Barge, and Takeover Classification s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11615","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=11615"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11615\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=11615"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=11615"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=11615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}