{"id":11967,"date":"2025-06-24T07:00:54","date_gmt":"2025-06-23T22:00:54","guid":{"rendered":"https:\/\/m365jp.net\/?p=11967"},"modified":"2025-06-24T07:02:27","modified_gmt":"2025-06-23T22:02:27","slug":"mc1101839-dynamics-365-customer-insights-journeys-transform-your-outreach-with-copilot-powered-voice-conversations","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-06-24-mc1101839-dynamics-365-customer-insights-journeys-transform-your-outreach-with-copilot-powered-voice-conversations","title":{"rendered":"MC1101839 | Dynamics 365 Customer Insights – Journeys – Transform your outreach with Copilot-powered voice conversations"},"content":{"rendered":"
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MC1101839 | Dynamics 365 Customer Insights – Journeys – Transform your outreach with Copilot-powered voice conversations<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n06\/23\/2025 21:35:10<\/td>\n<\/tr>\n
Start Time<\/th>\n06\/23\/2025 21:30:36<\/td>\n<\/tr>\n
End Time<\/th>\n07\/23\/2025 21:30:36<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to leverage Copilot Studio agents to engage in real-time personalized voice conversations, offering alternative, solutions-based ongoing dialogue with your customers in Dynamics 365 Customer Insights C Journeys. This feature will reach general availability on July 31, 2025.<\/p>\n

How does this affect me?<\/b>
With the Copilot-powered voice conversations feature, you can: <\/p>\n

    \n
  • Enable seamless integration with Contact Center Proactive Engagement.<\/li>\n
  • Manage the audience configuration and compliance profiles for your voice channel.<\/li>\n
  • Choose a Conversational Voice message in a journey by selecting a Contact Center Proactive Engagement.<\/li>\n
  • Design your journey to include conversational voice messages and react to message outcomes.<\/li>\n
  • View detailed engagement metrics, such as the number of attempts, outcomes, and specific results for each call interaction in the out-of-the-box journey reporting.<\/li>\n
  • Access all voice and engagement interaction data in storage and build custom reports using Microsoft Fabric integration.<\/li>\n<\/ul>\n

    What action do I need to take?<\/b>
    This message is for awareness and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nCopilot Studio \u30a8`\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30d1`\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u97f3\u58f0\u4f1a\u3092\u884c\u3044\u3001Dynamics 365 Customer Insights – \u4f53Y\u3067\u5ba2\u3068\u306e\u4ee3\u66ff\u306e\u30bd\u30ea\u30e5`\u30b7\u30e7\u30f3\u30d9`\u30b9\u306e@A\u7684\u306a\u3092\u63d0\u4f9b\u3059\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f\u30012025<\/a> \u5e74 7 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b_\u59cb\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u5f71\u304c\u3042\u308a\u307e\u3059\u304b?<\/b>
Copilot\u3092\u642dd\u3057\u305f\u97f3\u58f0\u4f1aC\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u6b21\u306e\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n

    \n
  • Contact Center Proactive Engagement\u3068\u306e\u30b7`\u30e0\u30ec\u30b9\u306ay\u5408\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n
  • \u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u306e\u30aa`\u30c7\u30a3\u30a8\u30f3\u30b9\u6210\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002<\/li>\n
  • \u30b8\u30e3`\u30cb`\u3067\u4f1a\u578b\u97f3\u58f0\u30e1\u30c3\u30bb`\u30b8\u3092xk\u3059\u308b\u306b\u306f\u3001Contact Center Proactive Engagement \u3092xk\u3057\u307e\u3059\u3002<\/li>\n
  • \u4f1a\u578b\u97f3\u58f0\u30e1\u30c3\u30bb`\u30b8\u3092\u542b\u3081\u3001\u30e1\u30c3\u30bb`\u30b8\u306eY\u679c\u306b\u3059\u308b\u3088\u3046\u306b\u30b8\u30e3`\u30cb`\u3092O\u3057\u307e\u3059\u3002<\/li>\n
  • \u5404\u901a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u884c\u56de\u6570\u3001Y\u679c\u3001\u7279\u5b9a\u306eY\u679c\u306a\u3069\u3001\u306a\u30a8\u30f3\u30b2`\u30b8\u30e1\u30f3\u30c8\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u3001\u3059\u3050\u306b\u4f7f\u7528\u3067\u304d\u308b\u30b8\u30e3`\u30cb`\u30ec\u30dd`\u30c8\u3067\u8868\u793a\u3057\u307e\u3059\u3002<\/li>\n
  • \u30b9\u30c8\u30ec`\u30b8\u5185\u306e\u3059\u3079\u3066\u306e\u97f3\u58f0\u304a\u3088\u3073\u30a8\u30f3\u30b2`\u30b8\u30e1\u30f3\u30c8\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c7`\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001Microsoft Fabricy\u5408\u3092\u4f7f\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd`\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n

    \u3069\u306e\u3088\u3046\u306a\u304c\u5fc5\u8981\u3067\u3059\u304b?<\/b>
    \u3053\u306e\u30e1\u30c3\u30bb`\u30b8\u306fJR\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    MC1101839 | Dynamics 365 Customer Insights – Journeys – Transform your outreach with Copilot-power […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11967","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=11967"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/11967\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=11967"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=11967"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=11967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}