{"id":12377,"date":"2025-07-29T02:01:35","date_gmt":"2025-07-28T17:01:35","guid":{"rendered":"https:\/\/m365jp.net\/?p=12377"},"modified":"2025-07-29T02:10:16","modified_gmt":"2025-07-28T17:10:16","slug":"mc1119404-updated-microsoft-teams-new-in-admin-center-self-serve-fixes-for-porting-rejections","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-07-29-mc1119404-updated-microsoft-teams-new-in-admin-center-self-serve-fixes-for-porting-rejections","title":{"rendered":"MC1119404 | (Updated) Microsoft Teams | New in Admin Center: Self-Serve Fixes for Porting Rejections"},"content":{"rendered":"
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MC1119404 | (Updated) Microsoft Teams | New in Admin Center: Self-Serve Fixes for Porting Rejections<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/28\/2025 16:54:43<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/21\/2025 23:29:59<\/td>\n<\/tr>\n
End Time<\/th>\n09\/08\/2025 07:00:00<\/td>\n<\/tr>\n
Message Content<\/th>\n\n

Updated July 28, 2025: We have updated the timeline. Thank you for your patience.<\/p>\n

Introduction<\/b><\/p>\n

We’re introducing a new self-service capability in the Teams Admin Center (TAC) that allows Teams Phone administrators to resolve and resubmit certain porting order rejections without needing to contact Microsoft support. This enhancement improves efficiency and reduces turnaround time for common porting issues, while preserving the existing support experience for more complex cases.<\/p>\n

When this will happen<\/b><\/p>\n

General Availability:<\/b> We will begin rolling out in early August 2025 (previously late July) <\/b>and expect to complete by early August 2025<\/b>.<\/p>\n

How this will affect your organization<\/b><\/p>\n

This update streamlines the current porting experience in TAC without removing any existing features. Administrators will now be able to use the existing porting wizard not only to submit new porting orders but also to fix and resubmit certain rejected orders. <\/p>\n

When a porting order is rejected for a fixable reason\u2015such as an incorrect ZIP code or missing PIN\u2015administrators will: <\/p>\n

    \n
  • Receive an email notification. <\/li>\n
  • See a prompt on the order’s detail page in TAC. <\/li>\n
  • Be guided through the porting wizard to correct and resubmit the order. <\/li>\n<\/ul>\n

    This self-serve experience is designed to feel familiar and intuitive, minimizing disruption. Rejections that require partner coordination or are otherwise ineligible for self-service will continue to be handled by Microsoft support. <\/p>\n

    This feature is: <\/p>\n

      \n
    • On by default <\/li>\n
    • Available to all tenants <\/li>\n
    • Accessible to Teams Phone administrators with appropriate permissions <\/li>\n<\/ul>\n

      Admins can still contact Microsoft support if needed. <\/p>\n

      Steps to resolve a rejected porting order in Teams Admin Center<\/b><\/p>\n

      To fix and resubmit a rejected porting order:<\/p>\n

      a. Navigate to Teams Admin Center.  <\/p>\n

      b. In the left navigation, expand the Voice <\/b>drawer and select Phone numbers:<\/b><\/p>\n

       \"user<\/p>\n<\/p>\n

      c. On the Phone numbers <\/b>page, select the Order history<\/b> tab. If an order requires customer attention, its status will show Customer action required<\/b>.<\/p>\n

      d. Click the name of the order to open its details:<\/p>\n

      \"user<\/p>\n<\/p>\n

      e. In the order details page, select Update<\/b> to correct the issue and resubmit the order:<\/p>\n

       \"user<\/p>\n

      Steps to contact Microsoft support<\/b><\/p>\n

      a. If your order status is Microsoft Support Engaged<\/b>, it means that your order already has an associated support ticket. On the order details page, select the Contact service desk<\/b> hyperlink and navigate to the associated ticket. <\/p>\n

      b. If your order status is Customer action required<\/b>, you will need to create a new support ticket. Here are the steps:<\/p>\n

        \n
      1. On the Order Details <\/b>page, select the Action <\/b>dropdown and select Get support<\/b>.<\/li>\n
      2. On the support home page, select Create ticket<\/b><\/li>\n
      3. On the Create ticket page, fill in your Title, Description, Country.<\/li>\n
      4. Ensure your Case Type<\/b> is “Port in” <\/b>and your Case Creation Reason<\/b> is “Question about existing request”<\/li>\n<\/ol>\n

        What you need to do to prepare<\/b><\/p>\n

Machine Translation<\/th>\n\n

2025 \u5e74 7 \u6708 28 \u65e5\u66f4\u65b0: \u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u66f4\u65b0\u3057\u307e\u3057\u305f\u3002\u304a\u5f85\u3061\u3044\u305f\u3060\u304d\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n

B\u4ecb<\/b><\/p>\n

Teams \u7ba1\u7406\u30bb\u30f3\u30bf` (TAC) \u306b\u65b0\u3057\u3044\u30bb\u30eb\u30d5\u30b5`\u30d3\u30b9C\u80fd\u3092\u6bea\u8d30Teams Phone \u7ba1\u7406\u8005\u304c Microsoft \u30b5\u30dd`\u30c8\u306bBj\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u7279\u5b9a\u306e\u79fb\u690d\u6ce8\u6587\u306e\u62d2\u5426\u3092\u89e3Q\u3057\u3066\u518d\u9001\u4fe1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u5316\u306b\u3088\u308a\u3001\u67ef\u80dc\u86cf\u6089\u8d30\u2481\u8bdd\u6115\u819c\u5ba4\u6d66\u83e0}\u306e\u6240\u8981rg\u304c\u77eds\u3055\u308c\u308b\u3068\u540cr\u306b\u3001\u3088\u308a}j\u306a\u30b1`\u30b9\u306b\u3059\u308b\u65e2\u5b58\u306e\u30b5\u30dd`\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304cS\u6301\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u3044\u3064\u8d77\u3053\u308b\u304b<\/b><\/p>\n

\u4e00\u822c\u63d0\u4f9b<\/b> :2025 \u5e74 8 \u6708\u4e0a\u65ec (\u4ee5\u524d\u306f 7 \u6708\u4e0b\u65ec) \u306b  <\/b>\u5c55_\u3092_\u59cb\u3057\u3001 2025 \u5e74 8 \u6708\u4e0a\u65ec<\/b>\u307e\u3067\u306b\u5b8c\u4e86\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n

\u3053\u308c\u304cM\u306b\u4e0e\u3048\u308b\u5f71<\/b><\/p>\n

\u3053\u306e\u30a2\u30c3\u30d7\u30c7`\u30c8\u306b\u3088\u308a\u3001\u65e2\u5b58\u306eC\u80fd\u3092\u524a\u9664\u3059\u308b\u3053\u3068\u306a\u304f\u3001TAC \u306eF\u5728\u306e\u79fb\u690d\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5408\u7406\u5316\u3055\u308c\u307e\u3059\u3002\u7ba1\u7406\u8005\u306f\u3001\u65e2\u5b58\u306e\u79fb\u690d\u30a6\u30a3\u30b6`\u30c9\u3092\u4f7f\u7528\u3057\u3066\u3001\u65b0\u3057\u3044\u79fb\u690d\u6ce8\u6587\u3092\u9001\u4fe1\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u62d2\u5426\u3055\u308c\u305f\u7279\u5b9a\u306e\u6ce8\u6587\u3092\u4fee\u6b63\u3057\u3066\u518d\u9001\u4fe1\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n

]\u4fbf\u756a\u53f7\u306e`\u308a\u3084 PIN \u306e\u6b20\u843d\u306a\u3069\u3001\u4fee\u6b63\u53ef\u80fd\u306a\u7406\u7531\u3067\u79fb\u884c\u6ce8\u6587\u304c\u62d2\u5426\u3055\u308c\u305f\u9f8a\u7a00\u2490\u82be\u789a\u6499\u6d17\u97e6\u97e6\u957f\u8da3\u86d0\u8096\u3044\u84fc\u57c2<\/p>\n