{"id":12433,"date":"2025-08-01T09:01:23","date_gmt":"2025-08-01T00:01:23","guid":{"rendered":"https:\/\/m365jp.net\/?p=12433"},"modified":"2025-08-01T09:07:46","modified_gmt":"2025-08-01T00:07:46","slug":"mc1126343-dynamics-365-contact-center-set-timer-to-wrap-up-conversations-in-seconds","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-08-01-mc1126343-dynamics-365-contact-center-set-timer-to-wrap-up-conversations-in-seconds","title":{"rendered":"MC1126343 | Dynamics 365 Contact Center &#8211; Set timer to wrap-up conversations in seconds"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1126343 | Dynamics 365 Contact Center &#8211; Set timer to wrap-up conversations in seconds<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>07\/31\/2025 23:05:09<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>07\/31\/2025 23:00:24<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>08\/31\/2025 23:00:24<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to set a timer to wrap up conversations in seconds within Dynamics 365 Contact Center. This feature will reach general availability on August 30, 2025.<\/p>\n<p>  <b>How does this affect me? <\/b><\/p>\n<p>  The wrap-up timer can now be configured in seconds\u2014giving contact centers precise control over post-conversation workflows. The key benefits of this feature include:  <\/p>\n<ul>  <\/p>\n<li>Tailoring wrap-up durations to business needs<\/li>\n<p>  <\/p>\n<li>Improving agent efficiency and reducing idle time<\/li>\n<p>  <\/p>\n<li>Supporting cost-effective capacity management<\/li>\n<p>  <\/ul>\n<p>  <b>What action do I need to take? <\/b><\/p>\n<p>  This message is for awareness and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center \u5185\u3067\u4f1a\u8a71\u3092\u6570\u79d2\u3067\u7d42\u4e86\u3059\u308b\u30bf\u30a4\u30de\u30fc\u3092\u8a2d\u5b9a\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 8 \u6708 30 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b? <\/b><br \/>  \u30e9\u30c3\u30d7\u30a2\u30c3\u30d7\u30bf\u30a4\u30de\u30fc\u3092\u6570\u79d2\u3067\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u4f1a\u8a71\u5f8c\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u6b63\u78ba\u306b\u5236\u5fa1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u6a5f\u80fd\u306e\u4e3b\u306a\u5229\u70b9\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002  <\/p>\n<ul>  <\/p>\n<li>\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30e9\u30c3\u30d7\u30a2\u30c3\u30d7\u671f\u9593\u3092\u8abf\u6574\u3059\u308b<\/li>\n<p>  <\/p>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u30a2\u30a4\u30c9\u30eb\u6642\u9593\u3092\u77ed\u7e2e<\/li>\n<p>  <\/p>\n<li>\u30b3\u30b9\u30c8\u30fb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u9ad8\u3044\u5bb9\u91cf\u7ba1\u7406\u3092\u30b5\u30dd\u30fc\u30c8<\/li>\n<p>  <\/ul>\n<p>  <b>\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b? <\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u8a8d\u8b58\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1126343 | Dynamics 365 Contact Center &#8211; Set timer to wrap-up conversations in seconds Classification s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12433","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/12433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=12433"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/12433\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=12433"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=12433"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=12433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}