{"id":12660,"date":"2025-09-03T02:01:20","date_gmt":"2025-09-02T17:01:20","guid":{"rendered":"https:\/\/m365jp.net\/?p=12660"},"modified":"2025-09-03T02:06:39","modified_gmt":"2025-09-02T17:06:39","slug":"mc1146582-dynamics-365-customer-service-c-connect-ai-agents-using-model-context-protocol-server","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-09-03-mc1146582-dynamics-365-customer-service-c-connect-ai-agents-using-model-context-protocol-server","title":{"rendered":"MC1146582 | Dynamics 365 Customer Service C Connect AI agents using Model Context Protocol server"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1146582 | Dynamics 365 Customer Service C Connect AI agents using Model Context Protocol server<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>09\/02\/2025 16:41:44<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>09\/02\/2025 16:38:44<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>10\/02\/2025 16:38:44<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on October 1, 2025.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  With this feature you can now connect Dynamics 365 Customer Service to your agents with the Model Context Protocol server.<\/p>\n<p>  This integration provides the following capabilities:  <\/p>\n<ul>\n<li>Create or update an account<\/li>\n<li>List all accounts<\/li>\n<li>Create or update a case<\/li>\n<li>Create a case note<\/li>\n<li>List cases<\/li>\n<li>Draft an email response<\/li>\n<li>Send an email response<\/li>\n<\/ul>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit the <a target=\"_blank\" href=\"https:\/\/aka.ms\/11723\">  Connect AI agents using Model Context Protocol server<\/a> learn article.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Customer Service \u306e\u30e2\u30c7\u30eb \u30b3\u30f3\u30c6\u30ad\u30b9\u30c8 \u30d7\u30ed\u30c8\u30b3\u30eb \u30b5`\u30d0`\u3092\u4ecb\u3057\u3066 AI \u30a8`\u30b8\u30a7\u30f3\u30c8\u306b\u63a5A\u3059\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f\u30012025 \u5e74 10 \u6708 1 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u3092\u4e0e\u3048\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306eC\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30e2\u30c7\u30eb \u30b3\u30f3\u30c6\u30ad\u30b9\u30c8 \u30d7\u30ed\u30c8\u30b3\u30eb \u30b5`\u30d0`\u3092\u4f7f\u7528\u3057\u3066 Dynamics 365 Customer Service \u3092\u30a8`\u30b8\u30a7\u30f3\u30c8\u306b\u63a5A\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>  \u3053\u306ey\u5408\u306b\u3088\u308a\u3001\u6b21\u306eC\u80fd\u304c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002  <\/p>\n<ul>\n<li>\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u307e\u305f\u306f\u66f4\u65b0\u3059\u308b<\/li>\n<li>\u3059\u3079\u3066\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4e00E\u8868\u793a\u3059\u308b<\/li>\n<li>\u30b5\u30dd`\u30c8\u6848\u4ef6\u3092\u4f5c\u6210\u307e\u305f\u306f\u66f4\u65b0\u3059\u308b<\/li>\n<li>\u30b1`\u30b9\u30ce`\u30c8\u306e\u4f5c\u6210<\/li>\n<li>\u30b1`\u30b9\u3092\u4e00E\u8868\u793a\u3059\u308b<\/li>\n<li>\u30e1`\u30eb\u306e\u8fd4\u4fe1\u306e\u4e0b\u8703\u9792\u55d3\u5de5<\/li>\n<li>\u30e1`\u30eb\u7b54\u3092\u9001\u4fe1\u3059\u308b<\/li>\n<\/ul>\n<p>  <b>\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092g\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb`\u30b8\u306fJR\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306eC\u80fd\u306e\u306b\u3064\u3044\u3066\u306f\u3001 <a target=\"_blank\" href=\"https:\/\/aka.ms\/11723\">\u30e2\u30c7\u30eb \u30b3\u30f3\u30c6\u30ad\u30b9\u30c8 \u30d7\u30ed\u30c8\u30b3\u30eb \u30b5`\u30d0`\u3092\u4f7f\u7528\u3057\u3066 AI \u30a8`\u30b8\u30a7\u30f3\u30c8\u3092\u63a5A<\/a> \u3059\u308b\u5b66\u4e8b\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1146582 | Dynamics 365 Customer Service C Connect AI agents using Model Context Protocol server Classificati [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12660","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/12660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=12660"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/12660\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=12660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=12660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=12660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}