{"id":13110,"date":"2025-10-01T14:01:54","date_gmt":"2025-10-01T05:01:54","guid":{"rendered":"https:\/\/m365jp.net\/?p=13110"},"modified":"2025-10-01T14:02:27","modified_gmt":"2025-10-01T05:02:27","slug":"mc1163108-dynamics-365-contact-center-ongoing-conversation-dashboard-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-01-mc1163108-dynamics-365-contact-center-ongoing-conversation-dashboard-2","title":{"rendered":"MC1163108 | Dynamics 365 Contact Center – Ongoing Conversation Dashboard"},"content":{"rendered":"
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MC1163108 | Dynamics 365 Contact Center – Ongoing Conversation Dashboard<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/01\/2025 04:05:17<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/01\/2025 03:16:27<\/td>\n<\/tr>\n
End Time<\/th>\n11\/30\/2025 03:16:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n

How does this affect me? <\/b><\/p>\n

This feature allows supervisors to receive a real-time overview of all ongoing conversations organized by communication channel, with the ability to directly assign, transfer, monitor, or close individual conversations or multiple conversations at once. <\/p>\n

Key capabilities: <\/p>\n

    \n
  • Live Conversation View: <\/b>Monitor all active conversations by channel (chat, voice, records) in a dedicated and organized view. <\/li>\n
  • Direct actions: <\/b>Take immediate actions like assign, transfer, monitor, force close, or notify, individually or in bulk. <\/li>\n
  • Real-Time Sentiment & KPIs: <\/b>Track sentiment, talk\/hold\/wrap times, and key metrics to spot and act on at-risk conversations. <\/li>\n
  • Flexible Filters & Saved Views: <\/b>Filter by agent, queue, channel, or sentiment; save and share views for team coordination. <\/li>\n
  • Bulk Management: <\/b>Handle high-volume scenarios efficiently with multi-record actions. <\/li>\n
  • Customizable & Extensible: <\/b>Add custom attributes and expand dashboard features to meet specific business needs. <\/li>\n
  • Auto Refresh: <\/b>Keeps data up to date without manual reloads for continuous visibility.<\/li>\n<\/ul>\n

    What action do I need to take? <\/b><\/p>\n

    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center \u3067\u9032\u884c\u4e2d\u306e\u4f1a\u8a71\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u30ea\u30ea\u30fc\u30b9\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b? <\/b>
\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u6574\u7406\u3055\u308c\u305f\u9032\u884c\u4e2d\u306e\u3059\u3079\u3066\u306e\u4f1a\u8a71\u306e\u6982\u8981\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u500b\u3005\u306e\u4f1a\u8a71\u307e\u305f\u306f\u8907\u6570\u306e\u4f1a\u8a71\u3092\u4e00\u5ea6\u306b\u76f4\u63a5\u5272\u308a\u5f53\u3066\u3001\u8ee2\u9001\u3001\u76e3\u8996\u3001\u307e\u305f\u306f\u9589\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n

\u4e3b\u306a\u6a5f\u80fd: <\/p>\n

    \n
  • \u30e9\u30a4\u30d6\u4f1a\u8a71\u30d3\u30e5\u30fc: <\/b>\u30c1\u30e3\u30cd\u30eb\u5225(\u30c1\u30e3\u30c3\u30c8\u3001\u97f3\u58f0\u3001\u30ec\u30b3\u30fc\u30c9)\u3054\u3068\u306b\u3059\u3079\u3066\u306e\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u4f1a\u8a71\u3092\u3001\u5c02\u7528\u306e\u6574\u7406\u3055\u308c\u305f\u30d3\u30e5\u30fc\u3067\u76e3\u8996\u3057\u307e\u3059\u3002 <\/li>\n
  • \u76f4\u63a5\u30a2\u30af\u30b7\u30e7\u30f3: <\/b>\u5272\u308a\u5f53\u3066\u3001\u8ee2\u9001\u3001\u76e3\u8996\u3001\u5f37\u5236\u7d42\u4e86\u3001\u901a\u77e5\u306a\u3069\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u500b\u5225\u307e\u305f\u306f\u4e00\u62ec\u3067\u5373\u5ea7\u306b\u5b9f\u884c\u3057\u307e\u3059\u3002 <\/li>\n
  • \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3068KPI: <\/b>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3001\u30c8\u30fc\u30af\/\u30db\u30fc\u30eb\u30c9\/\u30e9\u30c3\u30d7\u6642\u9593\u3001\u4e3b\u8981\u306a\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u3066\u3001\u30ea\u30b9\u30af\u306e\u3042\u308b\u4f1a\u8a71\u3092\u7279\u5b9a\u3057\u3066\u5bfe\u51e6\u3057\u307e\u3059\u3002 <\/li>\n
  • \u67d4\u8edf\u306a\u30d5\u30a3\u30eb\u30bf\u30fc\u3068\u4fdd\u5b58\u3055\u308c\u305f\u30d3\u30e5\u30fc: <\/b>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30ad\u30e5\u30fc\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u307e\u305f\u306f\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3067\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3057\u307e\u3059\u3002\u30c1\u30fc\u30e0\u8abf\u6574\u306e\u305f\u3081\u306b\u30d3\u30e5\u30fc\u3092\u4fdd\u5b58\u3057\u3066\u5171\u6709\u3057\u307e\u3059\u3002 <\/li>\n
  • \u4e00\u62ec\u7ba1\u7406: <\/b>\u30de\u30eb\u30c1\u30ec\u30b3\u30fc\u30c9\u30a2\u30af\u30b7\u30e7\u30f3\u3067\u5927\u91cf\u306e\u30b7\u30ca\u30ea\u30aa\u3092\u52b9\u7387\u7684\u306b\u51e6\u7406\u3057\u307e\u3059\u3002 <\/li>\n
  • \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u62e1\u5f35\u53ef\u80fd: <\/b>\u30ab\u30b9\u30bf\u30e0\u5c5e\u6027\u3092\u8ffd\u52a0\u3057\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u6a5f\u80fd\u3092\u62e1\u5f35\u3057\u3066\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9 \u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002 <\/li>\n
  • \u81ea\u52d5\u66f4\u65b0: <\/b>\u624b\u52d5\u3067\u30ea\u30ed\u30fc\u30c9\u3059\u308b\u3053\u3068\u306a\u304f\u30c7\u30fc\u30bf\u3092\u6700\u65b0\u306e\u72b6\u614b\u306b\u4fdd\u3061\u3001\u7d99\u7d9a\u7684\u306a\u53ef\u8996\u6027\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n

    \u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b? <\/b>
    \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u8a8d\u8b58\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    MC1163108 | Dynamics 365 Contact Center – Ongoing Conversation Dashboard Classification stayInformed Las […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13110","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13110"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13110\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}