{"id":13112,"date":"2025-10-01T14:02:15","date_gmt":"2025-10-01T05:02:15","guid":{"rendered":"https:\/\/m365jp.net\/?p=13112"},"modified":"2025-10-01T14:02:27","modified_gmt":"2025-10-01T05:02:27","slug":"mc1163115-dynamics-365-contact-center-ootb-analytics-enhancements-c-time-window-bu-filters-and-improvements-to-agent-views-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-01-mc1163115-dynamics-365-contact-center-ootb-analytics-enhancements-c-time-window-bu-filters-and-improvements-to-agent-views-2","title":{"rendered":"MC1163115 | Dynamics 365 Contact Center – OOTB Analytics Enhancements C Time Window, BU Filters and improvements to agent views"},"content":{"rendered":"
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MC1163115 | Dynamics 365 Contact Center – OOTB Analytics Enhancements C Time Window, BU Filters and improvements to agent views<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/01\/2025 04:04:33<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/01\/2025 03:34:17<\/td>\n<\/tr>\n
End Time<\/th>\n11\/30\/2025 03:34:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the release of OOTB Analytics Enhancements C Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n

How does this affect me? <\/b><\/p>\n

This feature enhances the real-time analytics provided to supervisors with more flexibility and precision when monitoring contact center operations. <\/p>\n

Key capabilities: <\/p>\n

    \n
  • Focused Time window filter: <\/b>Default view now shows data from the past 2 hours (instead of full-day or 24-hour range).<\/li>\n
  • Business unit level filter: <\/b>Enables comparison across business units and allows users to isolate metrics for a specific business unit.<\/li>\n
  • Agent Report Enhancement: <\/b>Includes visibility into idle agents in real time.<\/li>\n<\/ul>\n

    What action do I need to take? <\/b><\/p>\n

    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nOOTB \u5206\u6790\u306eC\u80fd\u5316 – \u30bf\u30a4\u30e0 \u30a6\u30a3\u30f3\u30c9\u30a6\u3001BU \u30d5\u30a3\u30eb\u30bf`\u3001Dynamics 365 Contact Center \u306e\u30a8`\u30b8\u30a7\u30f3\u30c8 \u30d3\u30e5`\u306e\u6539\u5584\u306e\u30ea\u30ea`\u30b9\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u3092\u4e0e\u3048\u307e\u3059\u304b? <\/b>
\u3053\u306eC\u80fd\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf`\u306e\\\u7528\u3092O\u3059\u308bH\u306b\u3001\u30b9`\u30d1`\u30d0\u30a4\u30b6`\u306b\u63d0\u4f9b\u3055\u308c\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u304c\u3088\u308a\u67d4\u304b\u3064\u6b63_\u306b\u5316\u3055\u308c\u307e\u3059\u3002 <\/p>\n

\u4e3b\u306aC\u80fd: <\/p>\n

    \n
  • \u30d5\u30a9`\u30ab\u30b9\u3055\u308c\u305frg\u30a6\u30a3\u30f3\u30c9\u30a6 \u30d5\u30a3\u30eb\u30bf`: <\/b>\u65e2\u5b9a\u306e\u30d3\u30e5`\u306b\u306f\u3001(K\u65e5\u307e\u305f\u306f 24 rg\u306e\u6b37\u6266\u6089\u80dc) ^\u53bb 2 rg\u306e\u30c7`\u30bf\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n
  • \u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u30ec\u30d9\u30eb\u306e\u30d5\u30a3\u30eb\u30bf`: <\/b>\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8g\u306e\u6bd4^\u3092\u53ef\u80fd\u306b\u3057\u3001\u30e6`\u30b6`\u304c\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u306e\u30e1\u30c8\u30ea\u30c3\u30af\u3092\u5206x\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n
  • \u30a8`\u30b8\u30a7\u30f3\u30c8\u30ec\u30dd`\u30c8\u306eC\u80fd\u5316: <\/b>\u30a2\u30a4\u30c9\u30eb\u72b6B\u306e\u30a8`\u30b8\u30a7\u30f3\u30c8\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53ef\u5316\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n

    \u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092g\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b? <\/b>
    \u3053\u306e\u30e1\u30c3\u30bb`\u30b8\u306fJR\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    MC1163115 | Dynamics 365 Contact Center – OOTB Analytics Enhancements C Time Window, BU Filters and impr […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13112","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13112"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13112\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}